Issue with gorilla protection which is coupled with its display-
Problem statement: i was dropped my max pro m2 mobile phone accidentally from my pant pocket which was 3 feet distance and corning gorilla glass has damaged severely but my mobile display and all other functionality works well & good.
When i tried to reach asus via toll free, they suggested me to reach out to chennai-egmore & mount road service center and these centers are authorized service center for asus mobile phones/laptops.
Bit surprised by the charges they quoted to replace gorilla glass which was around inr 5312 in one service center and inr 6000 in another service center. And when i dig more on why the rate was too high and they explained me that the gorilla glass was coupled with display of the mobile phone and they need to replace both gorilla glass and the display of phone. By this stance when our gorilla glass {i. E. Not even withstanding one single drop from 3 feet distance but opposed to an advertisement in mobile features of 15 consecutive drops in 1 feet distance which was more false statement}.
Common feedback from service center: also, i have received feedback from one of the above service centers that they are handling more gorilla glass damages from asus phone max pro m2 and this is big scam of cheating common man money with such huge 5-6k cost for simple gorilla glass damage.
Suggestion making to asus: i have asked asus mobile phone department to add one disclaimer under corning gorilla glass section of max pro m2 that, if you need to protect your mobile from drop on any feet distance, please buy one strong tempered glass on top of corning gorilla glass 6.
I need my money refunded barring the service cost or replacement of mobile needed so that i will buy some strong tempered glass on top of this easily breakable corning gorilla glass... Thanks!! Was this information helpful? | 
Post your Comment