Asus India — Laptop ux305fa

Address: 201303

I purchased asus ux305fa laptop on 08/04/2016. The power button stopped functioning after a week. I complained to the customer care. It was attended after two days by the engineer and after two days he visited and change the adapter. It worked for one day and then stopped functioning. On complaint, the engineer took it to the work shop and after one week it was delivered to me. It worked for one day and again developed the same defect. Again the engineer visited and told me that new key board is required and will be demanded and replaced. It was done after a week but it still did not function. I was told that mother board will be changed. It was taken to workshop and was returned to me after 10 days. It worked on that day and again stopped functioning next day. I have registered the complaint again, it has not been attended so for though promised for today.
Was this information helpful?
No (0)
Yes (0)
Asus India customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Asus India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    1255
    Pending
    0
    Resolved
    144
    Asus India Phone
    +91 85 5423 8449
    Asus India Address
    18-474, Lakshmi Towers, Old Town, Anantapuram, Mumbai, Maharashtra, India
    View all Asus India contact information