Asus India — mobile handset charging problem

Address: 743165

Mobile handset-h3axgy03n8503ng
Date of incident-17/11/2018
Service centre-syscomp electra, phone:[protected]/25921717, 4 (6) s, n, banerjee road, barrackpore, kolkata-700120
Full description of the incident: problem pertaining to charging socket and handset not charging
Service centre docket no. Rma no. Inuyjb0138 dt.17/11/2018
Till date no solution received from the service centre, the possible reason they informed that due to non-availability of spare parts they are not capable enough to resolve the problem, but without the handset i have totally handicapped and totally facing an embarrassing situation, god knows at which date it will be get resolved, pls help me to get rid of this situation