Asus India — mobile is not getting switched on and battery discharging quickly

Address: Hyderabad, Andhra Pradesh, 500032

I have purchase new phone asus zenfone 2 ze551ml (Silver, 128 gb) (4 gb ram) from amazon.

Problem :
After 2 week mobile is not getting charged. Mobile is not getting switched on. It's defect in mobile. Hardware fault.

So i am not able start mobile. I try all the means but not getting any response.

Resolution:

I want to refund the mobile.

What i tried:

As per instruction i did factory setting also. But same issues.

Battery not getting charged. From then mobile is kept as it is.

I have not even used properly for 2 week. I wanted to refund but they refused.

Please find attached invoice. I am working professional and not getting time as well.

Email : [protected]@gmail.com