Asus India — Motherboard RAM slot Issue

Address: VARANASI

I just brought a motherboard online a few days ago by amazon and using it with only one DDR4 ram slot in it but after a week when I want to install new RAM in DIM slot B2 I just found out it, s not working and all other RAM slots are fine.
MOTHERBOARD DETAIL:-

PRIME B550M-A (WI-FI)

Serial Number :L7M0KC3731185S5
Purchase Date :2020/09/18
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