Asus India — No receipt of product despite payment and constant follow up

We have made payment of 999/- towards MS office pack 2 months back but still haven’t received it due to which my work is seriously suffering.

I have been tirelessly trying customer care phone numbers, but in vain. And the support team’s mail box has been full. Please note that I am a senior citizen and am taking out time every single day to follow up on this case for very long now.

Case No=A[protected]

my email id: [protected]@hotmail.com