Asus India — not received extended warranty voucher

I have bought the Asus extended warranty from the asuspromo.in website. They have told that they will share the warranty within 45 working days. But last time I mailed they replied that within 4th Week of may they will provide the warranty details but till now they have not given anything. Now they have also changed their website and not replying to my mail also.
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My asus zenfone max m1 pro shows reverse charging when charger is pluggin so the phone become useless so please tell me how to disable it

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