Asus India — notebook x541u keypad works intermittently - denial of warranty service

Address: 400072

Website: www.asus.com/in

My laptop (Serial no: g8n0cv08p536336) which is in warranty has a serious manufacturing defect. All the keys in my keypad work intermittently.
Sometimes it works and sometimes it doesn't work, sometimes only some keys works and sometimes all keys don't work.

It's a hardware issue with all the keys so, i submitted the laptop for warranty service (Rma: inf8jb0374) on 24th nov but the service was denied citing a baseless logic.

'a' key retainer came out in normal use. I presume there was a serious manufacturing defect in the keypad as a whole.

In spite of having a problem in all the keys, the warranty service was rejected claiming the key 'a' is missing. First of all the key, 'a' is not missing. It is with me and i carried it to the service centre but it was not collected (So, it looks like the only idea is to extract money by making some unethical reasons? Not to service if there is actually a product issue). Also, i strongly confirm that the key 'a' also works intermittently. Only the 'a' key retainer came out but the key still functions intermittently like other keys.

There is no physical damage or no liquid spill in the keypad.

I requested asus service, if missing retainer of "a" is bothering, then let forget about the key "a" and i like to have all the other keys fixed which has manufacturing defect to work properly but i am not getting proper resolution yet