| Address: SPK Services (Autherised Asus service center), Vijayawada, Andhra Pradesh, 520010 |
Hi, I submitted my ASUS Laptop model Vivobook 15 X510UF (S.No N7NRCX09398330D) at an autherised Asus service center (SPK Services) in Vijayawada, Andhra Pradesh, 520010 for repair.
They mentioned that battery must be replaced with new one as the existing battery is draining fastly. We agreed to that and asked them to replace the battery. We paid the complete cost of the new battery and also the service charge. Now just after one day after battery replacement, the battery is draining super fast and complete battery level dropping to 0% from 100% in just 2 hrs.
The battery life for this laptop model is 8 hrs as mentioned in specifications and also after replacement of battery with new one(X510 BATT/BYD PRIS/B31N1637), there is no improvement. When asked to service center people they are saying the new battery charging duration time will 2 hrs only. When showed the proof as 8 hrs duration time they were so careless and were saying it is a fault from ASUS company parts. Why is the company providing faulty parts and please take proper action on your autherised service center people.
There is also an issue with few of the keyboard keys which stopped working after the service done, which worked fine before the service. They did not even notified as about this issue during handover or even while repairing. When we asked they are saying something else.
Please look into this battery issue and resolve as soon as possible and kindly take some serious action about the autherised service center mentioned above. Was this information helpful? | 
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