| Address: Jaipur, Rajasthan, 302001 | | Website: www.asus.com |
Few days back I visited Jaipur service center of asus, they said that my notebook has a cable problem and it needs to be replaced. They then said that cable is not currently available and and they took my contact details and told me that I will be informed whenever the cable will arrive.
Today after 6 days, i called them again to check about the availability and to my surprise found that they have not even ordered the cable after 6 days, asus service staff then called me again and asked me to visit their service center, when i reached there they told me that I have to pay the fee first and then only cable will be ordered . I agreed to do the same but then manager there put a new condition that I have to deposit my notebook with them till the cable arrives (which may take 6-7 days or more) and then only they will repair my notebook.
I told that depositing my notebook for 6-7 days will badly hamper my office work and I am ready to bring my notebook to your center whenever the ordered cable arrives as your center is very near to my office, but they blatantly refused saying that what if I dont come on the same day...I gave them assurance that it will not happen and I am giving you all the fee in advance AND I need my notebook to be OK so there is no point that I will not come.
But they keep on repeating that I have to deposit my notebook and then only it will be repaired.
If this was the case then WHY i WAS NOT TOLD THIS ON VERY FIRST DAY.
b) why I have to deposit my notebook for 6-7 days for a small repair and that just because to serve it as a assurance that I will be back on time, if I am DEPOSITING ALL THE MONEY IN ADVANCE WHY these GUYS ARE NOT OK WITH IT...
I have not seen his policy anywhere else...it is time to quit buying asus products now. Was this information helpful? | 
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