Asus India — regarding asus back to school offer

Address: Chennai, Tamil Nadu, 600096

Website: www.asuspromo.in

Hi,
I had purchased asus fx553vd-dm483 laptop on[protected] and have it registered in the "http://www.asuspromo.in" with all the necessary documents on the same day.

The ticket id "bts106365" was generated by the website. Since the ticket was in pending status for a longer time.

I had emailed asus back to school team enquiring about the same.
They had mentioned no ticket is available in their database irresponsibly and cheated me saying that the offer is ended and i cannot avail it.

Attaching the ticket email which i got from asus