Dear Sir/Madam,
With reference to your reply, as per your technical team, the faulty camera is not covered under warranty. I purchased an ASUS VIVOBOOK laptop on 19th march, 2021 and I am facing a camera issue from the march onwards. I was trying to contact you but due to covid pandemic, I was unable to reach you due to unavailability of customer care. It means the camera of the laptop was defective when I purchased it. Ideally, the laptop should be provided to the customer after quality check procedures. Then where is the responsibility of the Asus team to provide a tested product. Asus has provided a laptop with a defective camera.
After so many attempts, somehow we are able to communicate with Asus customer care and raised the issue so many times having complaints no.s A[protected]-0001, 0002, 0003., 0004 and 0005, A[protected]- 0006. As per their instruction, we performed all the troubleshooting steps but the issue did not resolve. We have been in touch with you about the camera issue since we purchased the laptop and now you are saying that it does not come under warranty & we have to pay for it.
If the camera is not properly working, it’s the responsibility of the Asus team to resolve the customer’s issue. Presently, my laptop is also under warranty now you are asking for Rs 1922/- for replacing the camera. Then what is the meaning of warranty? If the asus team is providing a defective laptop and even if any customer will face any issue, it's your moral duty to provide services free of cost.
It’s a very bad experience with you and I never recommend anyone to purchase an asus laptop anymore.
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