| Address: Khordha, Odisha, 751019 |
| Website: account.asus.com |
Dear sir
It is great displeasure to say that, i had purchased one asus laptop, model, x554ld, c3, 2gb, 5oogb, dos on 15.06.2015 and this laptop was totally damaged on 26.12.2015, which was repaired at f1 info solutions & services private limited, plot no. 100, first floor., saheed nager, bhubaneswar-7. The same time i had complained about the battery backup of the same laptop, it is only showing 25-30% always, the system is running only 10-15 min only when the electricity have not available.
But they were not looking in to the matter seriously and told me they change, the processor, hdd, motherboard, at the same time i also asked, can the battery is in workable condition, they agreed and told it will be take 100% backup now.
After 2-3 months, when want to use the same laptop, it is giving me problem, at that time i was admitted in tata memorial cancer hospital, mumbai. It is very much regretted to put forth my views that, i am unable to buy a battery as the service centre told me it will be cost appx. 7, 500/-. Again when i return back bhubaneswar, i had visited the said service centre, on 16.06.2016, but they refused to accept my complaint "told you have already completed the warranty period", but again i said, when you changed all three components of the laptop, that time also the battery was damaged, because it does not take up charge near about 6 months.
Further, this laptop has been insured with asus in search of incredible for 2 yrs, they given me contract code: ekdknbiwep2yrmmmmmrqm and pw-2ltpeydd5a, which has been login by the undersigned and till date, no one responding my requests.
I am enclosing herewith my all records from purchase to servicing with insurance papers for your ready reference.
A line of confirmation about the receipt of this msg to your good self be acknowledged and hope waiting for your suitable action for giving me justice for this financial hardship, please.
A. K. Pal, plot no. L1-286, dumuduma housing board. Colony, phase-iii, bhubaneswar, 751019
Mail id: [protected]@gmail.com
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