| Address: Chennai, Tamil Nadu, 600078 |
Dear sir/Madam,
I am using asus Zenfone 5 mobile.My mobile met an issue that is hanged so i went your authorised serice center i.e.F1 infon solutions and services in Chennai.(please check the attached bill for your reference).They said that battery is not working so it need to replace new one, also need to replace sim slots, charging port and update the software.They charged Rs2400 the comedy is my mobile cost was Rs8999 nearly they charged 25%from the mobile cost only for the above service.(please check the attached bill).After that they gave my mobile. After fewdays only i came to know that my mobiles vibrator is not working at the time i was in out of state due to my work.Last week only i returned to tamilnadu.So i went to that service center ( 18.03.2017)i told the issue.They told me to pay Rs250 again i said already i paid Rs 2400.Then why you are asking 250 again?They said once we touch the mobile means you have to pay 250(Robbery!!!).They didnt not agree anything even i showed the old bill also.Not only that also they told you have to check before you leave the service, i agree that i can able to check that my mobile and its components, but can you tell me is it possible to check all options in an android mobile with in few mins? why we are giving to authorised service centre?because we hope that you will give a better sevice.but you spoiled that hope
I planned to upgrade my asus mobile.also i had a plan to buy asus laptop.but your service provider has collapsed everything.i am highly dissopointed.I wont refer asus to my friends
I am not going to leave with this.If iam not get a better solution means surely i will file a case in consumer court against you.
Regards,
Rajkumar Dinesh.S Was this information helpful? | 
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