| Address: Near sanju mishtan bhandar, Williams town, Deoghar, Jharkhand | | Website: www.asus.com/in |
Sir, I have purchased Rog Phone 5 and got delivered on 2nd May and after using it for hardly 2 months and few days I got a hardware problem and problem was that its hotspot and wifi weren't turning on and after complaining they told me to visit service centre and the nearest one was 80 km. And, after visiting there I got to know that, specifically that Asus service centre was a fraudster and even they tried scamming my unit which was of rs. 50, 000 and visiting and returning cost me around 1, 500 and again after complaining to Asus they said to visit our nearest service centre which is in Dhanbad and it is around 125km from my location but after convincing my parents I got permission to visit Dhanbad and visiting and returning cost me around 2, 000. And finally, I reached the Asus service centre which is in Dhanbad. However, they helped and guided me a lot but they consumed more than a month to fix this issue and it was around 41 days but unfortunately, they weren't able to fix the issue and after complaining again to the Asus call centre they provided me complete replacement of the unit. And, when I unboxed the new unit in the service centre it all worked fine in between I just checked the device from the outer not internally and after reaching home when I placed the sim in sim 1 slot I was shocked that sim isn't working then I placed that same sim in other brand phone and it worked fine and suddenly I got an update and after updating the device I got the same issue of wifi hotspot problem not turning on and because of that my parent's rebuked me a lot and even gave 2-3 slaps as they have right because they have purchased this phone as per my demand to use not to always submit in the service centre. And, literally sir I hadn't slept for the last 2 days because of depression due to this worst phone and sir we belong to a middle-class family, not from the richest one. So, sir now only the thing I want is the refund and nothing more than that or else I will do something which you can't think too because of depressions.
So, sir just I will say one thing please take your unit back and return my money or else I can't say what I will do to myself...
My Device details :-
Device - [Premium Phone] ROG Phone 5 (ZS673KS)
Serial number - M3AIGF[protected]
RMA no - INX1M70069
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