| Address: Bangalore, Karnataka, 560037 |
| Website: asus.com/in |
I ordered a asus zenear headset from flipkart
Having order id: od[protected] on 17 december, 2015 5:57 pm,
Standard warranty of six months displayed on the product page. The
Right ear canal stopped working after 3 months, which was under the
Warranty period. I have been contacting both #asus and #flipkart. This remains unsolved to date. I guess #asus is waiting for 6 months to be over so that the issue is down the drain altogether.
Instead of playing ball with the customer, why don’t either of you take the responsibility or solve this issue? I am really frustrated from flipkart and asus and i am still waiting for a resolution, if it does not get solved by the 5th month which is april, i will resort to legal action. I am left with no other option as of today as both of the customer executive denied about the service. Below is the communication with flipkart and asus showing how they are neglecting the queries of customers. This is how they stick to their promise of providing quality service after selling the product.
From: flipkart customer support
Date: tue, feb 23, 2016 at 1:01 pm
Subject: warranty related [incident: in[protected]]
To: saket.[protected]@gmail.com
Dear customer
Greetings from flipkart!
Order id: od[protected]
This is in reference to the concern you had raised to us warranty related with regards to the product purchased from us that this product has the 10 days of replacement guarantee later any issue to visit service center for 6 months warranty form brand, to claim warranty please visit service center with invoice
.
Please check the below service centre details:
F1 info solutions & services private limited
Saleh center, before sigma mall, behind executive chamber, shanti nagar bangalore- 560027. (8.2km)
[protected]/33
10am - 6pm
Thank you for shopping with flipkart
Regards,
Mussavir shaik
Flipkart customer support
*******************************************************************************
From: asus customer service center
Date: tue, feb 23, 2016 at 6:37 pm
Subject: re: audio cards, country=india, case=a[protected]
To: saket kumar
Dear saket kumar,
Thank you for contacting asus customer service.
My name is pooja sharma and it's my pleasure to help you with your problem.
Please find below the future reference id :-
[case no=a[protected]]
As per policy, services for the accessories will be provided directly from the point of purchase .
Welcome to refer asus support website: http://www.asus.com/support
If you continue to experience issues in the future, please do not hesitate to contact us.
Best regards,
Pooja sharma
Asus service center
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