Asus India — Supply of faulty Android mobile hand set Asus Zenfone max

Address: Darjeeling, West Bengal

Website: ASUS Zenphone

I purchased a mobile handset Asus Zenfone Max Ser No G9AXB742C9437RX at the Rs 9999.00 through Flipkart which is handed over to me by the courier during 2nd week of November 2016. After one and half months I found a doted line Rt side of the mobile screen and 1 inch area at the bottom got whitish and vibrating. As advised by the Asus helpline I approached Authorised Service Centre, Info Solutions & Service Pvt Ltd, Opp Maya Sanyal Nursing Home, Ashram Para Siliguri on 30 Dec 2016. The representative of the service centre just look at the mobile and said the LCD screen of my mobile got damaged termed as self induced damaged and not covered under warranty and advised to changed the screen by the cost of Rs 5000.00. After returned back I again made a complaint at Asus Helpline on 03 Jan 2016 vide Ser No A[protected] about the mobile. I carry my mobile in bag while go to my office and back and used Asus recommended flip cover and screen guard. I firmly declared that the hand set never fall from a hight nor pressed that could damaged the screen. So the hand set may be replaced by the company while it is in warranty period.