Asus India — Worst services

fenil6588

from Mumbai, Maharashtra

Jul 13, 2016

Address: 380013

Website: ASUS

Hey i bought asus zenfone 2 laser before 6 month and now i was facing an issue of speaker so i had visited service centre and as usual they ask me any other problem i said that after updating to marshmallow there are many bugs in the phone so please downgrade my phone software to lollipop version so i called on next day they revert that your phone speaker is installed but while downgrading the phone software motherboard get corrupted so need to replace the same and same is order to warehouse department and in a day or two you will get your phone get repaired but as on today after 4 working days they are unable to give appropriate answer at what time they will provide my phone back and service centra person says to call customer care and customer care says that u need to contact service centre .Now what to do please do needful pathetic service

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Comments

fenil6588

from Mumbai, Maharashtra

Jul 17, 2016

Still as on today only they only say wait for some more days sir we have ordered the part it's on way and contacting and asking for supervisor to talk on same in customer care they say they we will arrange a call back on your number and u will receive a call before EOD and not a single call ya message and they send the message that we tried to contact you but not able to contact what a pathetic service it is and now they start lying also now it's beyond a head .

So please provide me the procedure if any to file a legal site if availabe against service issue on asus .

zero support zero feedback worst worst worst worst service ever i seen big black mark on asus brand name.

only person talk like robot sorry sir please wait we dont have any information and atlast they say have a good day is there anything else which i can do for you .

fenil6588

from Mumbai, Maharashtra

Jul 19, 2016

Hello,

This is to inform you that from last 10 working days i continuously doing followup and today i had discussion with the service centre BM also he told that your mobile part was drop on 15th dont know the reason and now next date is 26th so this is very pathetic service and it still customer care executive and senior Mr.Lakhan & Mr.Jadav says same thing that we are unable to get details please wait for few more days and same problem we will escalate to senior same sentence is said from last 5 working days and as per the customer care centre my phone was to be repaired and delivered on today but today they told for more 5 working days .i need my phone replaced with new phone or standby phone till i not get my phone.

I NEED HELP FROM CONSUMER COMPLAINT FORUM CONSULT TEAM HOW CAN I FILE A CASE AGAINST ASUS COMPANY FOR WORST SERVICES AND SHOULD BANNED THE THE PHONE IN INDIA AND ALSO REQUEST FLIPKART TO STOP SELLING THE ASUS PHONE