Asus India — Zenfone 2 LCD screen not working properly after software update

Address: 560066

Website: www.asus.com/IN

I recently bought an ASUS ZenFone 2 Laser (ZE550KL Product S/N : FAAZCY128004) through flipkart on 9th of Nov 2015. On 20th dec 2015 a software update was forcefully made on the phone without any confirmation from me through ASUS update and after that the display went haywire. First the screen was reduced to half the size with screen flickering and after multiple soft resets the problem still continued and display got even worse. The entire screen was flickering and there was no physical damage (scratches/glass breaks) on the screen or the body. However, when I brought the phone to the local authorized service center F1 Info Solutions & Services Private Limited (T +[protected]/33/70) an authorized service center in Bangalore, the attendant told me that the phone LCD was internally damaged without even checking the phone properly and also wrote the reason for damage to be scratches and dents on side portion of the plastic phone body when no scratches or dents were the on the screen. To add upon they also said it won't be fixed in warranty because the reason was scratches which they had written on their own. Now after 2 weeks they are asking me to pay ~4K for screen replacement, while the phone is still in warranty and without any physical damage. I have added the images that were sent to ASUS as well and will be advising all to stay away from such nuisance products, quality and services which pay no heed to a customer’s issue but rather blame them by selling faulty product.I want this issue to be resolved within the warranty as there is no physical damage with my phone LCD.