Asus India — Zenfone 2 touch screen is not working

Address: Bangalore, Karnataka

It's pathetic experience when I visited your service center last week, due to my phone touch screen is not working. I was surprised to hear that phone display & board got damaged due to unknown reasons & I have to pay around INR 16000/- to get it fixed, When I asked them it is under warranty / guaranty. Even though it is under warranty, board & display are not covered under warranty, Means What else is covered under warranty. When I asked to provide CASE details OR CASE ID, for that also they charge INR 250/- Means Warranty is just English word ? no use of it to your customer.

Today I understand the difference between Known brands like SAMSUNG, LG, SONY, Etc. and ASUS which I would say junk product and service.

It was my mistake & Sorry for purchasing unknown brand (ASUS). This is a good lessen & I will never do this mistake in future..

After ASUS support team confirmation, they accepted the phone to check and now they have different quote which is below.

Spare Cost Screen 3, 880
Mainboard 13, 790
Service charges 500
Total 18, 170/-

One of the worst product and support...