Asus India — Zenphone Max

Address: 700105
Website: www.asus-zenfone.com

I bought Asus Zenphone Max on February 2016. For the first couple of months, it was going good. Then in the month of April, the problem with the headphone jack occurred and I took it to the service centre to get it repaired.
Now, in January 2017, suddenly there were series of problems that occurred in the particular set. First, there were certain software glitches. Second and the most important is that the display vanished out of nowhere one fine morning.
So I took the phone to the service centre on 06/01/2017 and they said that they would get it repaired by January 17, 2017. Now when i called them up and also visited the service centre, they were like, "Sir, it's not possible to get it repaired before February, and the phone has been sent to Taiwan for repairing."
Within an year, so many problems occurring followed by such a poor CRM, and the most important thing is I can't use the phone for this long span of one and a half months?!
Who will compensate for that?! What will Asus India to max to max?! Extend the guarantee period?! Is that the correct CRM you guys do?!
It is a shameful act on behalf of Asus India. I would rather claim a new handset against the old one, since a series of problem occurred in that particular set and that too within an year of it being bought.
Here is the details of the handset and the RMA No:
RMA Number: INXX710150
RMA Number of April 2016 complain: INH3640644
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1 Comment

Comments

Sir/madam,
Why are you not providing a head phone with the box having model no Asus Zenfone Max (Black, 16 GB) (With Snapdragon 410)???????.I am your customer, now my handset on the way.Pls...provide me.you can add money more.But it is expected all o[censored]s.

Best Regards
Prodip Kr. Ghosh
[protected]
[protected]@yahoo.com

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