Asus — Laser product

d.ajay019

from Bengaluru, Karnataka

Nov 11, 2015

Address: 560045

Website: www.asus.com/in

I have purchased a ASUS zenfoen 2 laser mobile from flipkart. I have issues with the battery like discharging fast and hanging up, battery getting overheated and switching off immediately and i have raised the replacement request twice. But flipkart has rejected them. After a week, i charged my mobile and a heard a blast from the mobile and it fell down. Nothing has happened to the screen and the back panel. But surprisingly, battery got dents and my mobile is not switching on. I have taken the mobile to the service center, they said it is a physical damage. I am claiming that the damage has hapened to the mobile because of the defectieve battery provided by ASUS. Now i am claiming that the mobile has been a damaged product and sold by flipkart and they are simply escaping which is not the proper service. Again if i go wth paid service, asus is declaring that, the service cost may go beyond the mobile cost which is nonsense. Also a mobile falling from 2 feet damages internally in this way without being damaged externally what is the quality being provided by ASUS.

I want my refund or replacement

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Comments

DhirojDash

from Pune, Maharashtra

Nov 13, 2015

Similar thing is happen with me my phone getting damaged they said that this physical damage of screen so no warranty and service centre took 5000 for it change it with in some hour even though it was gorilla glass 3 and it should must be cover under warranty .But after 6 moth I have faced issue with mic phone . I gave them to repaired it since last 8 days .So i called them in morning asked whether my phone is ready or not, they said me ya it is ready but when I reached there they tried to explained me that phone is ready but warranty is not approved formed bangulor so can't deliver it to you. Which is worse service I have ever seen .If you not getting approval with in 8 days even when india move towards digitisation, it is too much worst ever ever experienced by any mobile services.