| Address: 743363 |
| Website: www.asus.in |
Respected sir,
I have purchased asus zenfone 5 on 09th dec. 2014 from asus exclusive, galaxy computech pvt ltd, e-mall, ground floor, shop no g19, 6 c r avenue, kolkata 700072 at the cost of rs. 12500.00+rs. 300.00 for screen guard.
Sn: e9azcy158067; imei: [protected]; rma no :inh3650354
I have installed a video calling app-imo on 11th may 2016; then it rapidly drained the battery power and switched off, when i recharged, the display screen become black with a hallo of light around and blinking, still phone calls are coming and i was able to receive that.
In this condition i have gone to asus service centre f 1 infosolution & service pvt ltd, building no 2, 1st floor, raja subodh mullick square, kolkata, wb-700016 on 2016/05/12 receipt no: kol 002973. They inform me over telephone that display and mother board are faulty and it is better to purchase a new phone as the cost of display (Lcd) only is rs 7100.00. They took rs 250.00 as diagnostic charge and diagnosed as lcd & mb faulty.
Then a local mobile technician told me that lcd is ok.
Then i have gone to another asus service centre, protech computer, nazrul sarani, siliguri-734001. They said there is no problem either in lcd or mb. When i show the diagnosis of kolkata asus service centre they said, “ooo then we should recheck”. Then they said the mother board is faulty and we may repair without any document and receipt at the cost of rs 4000.00. I have two alternatives, either to purchase a new phone or revive the phone at that cost. After repairing, in the way of my hospital quarter, i came to know that the phone has 8gb internal memory, i immediately call them, they said call on next monday. Next monday they said, with 16 gb internal memory the price will be rs. 9500.00. They did not give me my old mother board. My phone was zenfone 5 with 16gb internal memory. I am in doubt whether my phone camera is also degraded. Still phone is not ringing and loud button is inactive, songs are not heard except with headphone. They said speaker also to be changed which was okay before repairment.
I, therefore, request you to do the needful and take necessary action against them.
Thanking you,
With regards.
Dated: 03rd june, 2016
Dr eyarob hossain laskar
[protected]
[protected]@gmail.com
Perm add: vill - makhal tala, po-bansra, rail stn. Ghutiari sharif, dist south 24 paraganas, west bengal, india, pin-743363.
Temp adds: rambi bphc, reang, darjeeling, wb, india. Pin: 734008.
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