| Address: Chennai, Tamil Nadu |
Nexus
7 3G 32GB 2012 Model - (Serial
no. D3OKBC782943)
My
device is working fine till 19th April 2015 from the date of
purchase (3rd October 2013). I am using this device for around 18 months
without any issues. Recently (one week before) I have updated it to Android 5.1
via OTA.
On
19th April 2015 afternoon I have plugged in for charging the device.
After hours while removing it from the charger I have noticed that it is in
Google/nexus logo screen.
I
thought that the device would have restarted, so i have kept it for a while.
After 2 to 3 hours it is still in Google/nexus logo screen without any change.
I
have switched off the device and switched on. Then the device is not booting
after the Google & nexus logo screen.
I
have tried switch off and switch on for 4 to 5 times but there is no progress.
Still the Device is not booting beyond the Google & nexus logo screen.
On
20th April 2015 morning, I have contacted ASUS Customer support team; they have
asked me to do the wipe data/factory reset. After doing the wipe data/factory
reset, the device have started behaving wired like switching on, Google logo
screen comes and switching off repeatedly (rebooting again and again but not
going beyond the Google logo screen). At that time the device is charging and
there is no issue in charging. I have informed this also to the ASUS Customer
support team.
Then I
have taken my device to ASUS service center, While registering the issue also I
have showed to the person who is in charge that the device it is not booting
into OS and handed over the device to the ASUS service center person and raised
RMA # INF8540305 for the same..
On
20th April 2015 evening, I have checked in Google to know how many
devices are affected with the same issue and shocked that most of the Nexus 7
devices are affected.
Here
are the few links which contains the news regarding this issue:
https://productforums.google.com/forum/#!topic/nexus/Ykfqr5RnlW0[1-25]
and various topics under discussion in Nexus Help Forum.
http://9to5google.com/2015/04/10/nexus-5-nexus-7-bricked-android-lollipop/
https://www.androidheadlines.com/2015/04/owners-nexus-7-nexus-5-devices-running-...⇄
https://www.reddit.com/r/Nexus7/comments/324gil/many_nexus_7_units_bricked_and_u...⇄
http://www.vcpost.com/articles/57957/20150416/google-not-helping-owners-of-brick...⇄
http://gadgets.ndtv.com/tablets/news/some-nexus-7-nexus-5-users-report-bricked-d...⇄
http://www.ibtimes.co.in/android-lollipop-bricked-your-nexus-7-nexus-5-devices-r...⇄
http://www.phonearena.com/news/Android-5.0-update-bricks-Nexus-7-slabs_id68155
http://ibnlive.in.com/news/google-android-lollipop-ota-update-bricks-nexus-7-nex...⇄
http://www.androidorigin.com/nexus-5-7-bugs-lollipop-update-brick-android-5-1/
Agitated
users have also taken to Twitter to post complains about their bricked Nexus
devices with the hashtag - #NEXUS7BRICKED
On
23rd April 2015, I have checked with ASUS service center
regarding the status of the RMA request, they said that the motherboard would
have failed and it need to be replaced, for that they are asking Rs.13000
(approx $215). The repair cost is almost nearing to the new device cost.
On
29th April 2015, I have went to ASUS service center to check the
status and found that my device is dead (not powering on and not charging)
because the battery gets drained fully and it is switched off automatically.
As
per the confirmation from ASUS Technical team that the initial issue is “Not
booting into OS” and later after battery drains the device is not powering on
and not charging. They have replaced the battery with a new battery and tested
the device but still the device is not powering on and not charging. Finally
they have informed me that the issue is with the mainboard/motherboard.
I
have collected my device from ASUS service center and closed the RMA #
INF8540305 with Issues in motherboard as comments because I don't want to spend
money for the repair because it is ASUS manufacturing issue. The motherboard
failure is happened because of the latest android update and it’s not the fault
of the customer. It seems that ASUS would have used a cheap/ faulty motherboard
for Nexus 7.
This
issue is not happened to 1 or 2 devices; it happened for 1000’s & 1000’s of
devices and keeps increasing daily (refer above links).
I have
escalated this issue to Indian region ASUS team but they are not accepting that
it is a manufacturing defect/issue and not ready to repair the device under
free of cost.
So please guide my how to proceed further..
Awaiting
for your reply...
Thanks
& Regards,
Senthilkumar K Was this information helpful? | 
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