Asus — Poor Service & non co-operation of asus service centre

Kamini Bag

from Kolkata, West Bengal

Aug 10, 2015

Address: Khordha, Odisha

I purchased an asus zenfone 5 on 01-01-15 from flipkart. The device was running smooth till 19-07-15 and the phone went dead. So i rushed to the service centre located at shahid nagar, bhubaneswar and submitted the phone for repairing and i was assured that the problem will be resolved in 7 days. But its been 20 days and i have visited the service centre at least 5 times and i have been calling them regularly but thanks to the lame service and unfriendly attitude of the service centre guys that i am always getting the same reply "the spare parts are not available and we have ordered them".i am feeling like i have been cheated by asus and this is the worst service i have ever experienced. i hope this problem will be resolved soon. attachment- service centre invoice

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Comments

Sunderavs

Sep 3, 2015

ASUS Poor service and Service centre response was very bad

I purchased ASUS Zenfone 5 at may 2015, only 3 months it's working fine August it had issue with Mic. I have given my mobile at F1 info service center at Kilpauk, Chennai. They assured they will make the device ready at 5 working days. But when i asked them I'm also got the same reply "spare parts are not available, we ordered spare parts ". I have given my phone to service center at 19th Aug but still now they are telling the same reply. I feel very worst, for getting spare part they are taking more than 2 weeks. It's frustrated. I hope they will resolve problem and make the device ready soon.