Asus — Service Defect

Address: Pune, Maharashtra

Dear sir, I had purchased Asus X55lD-XX026D CI5 with invoice no[protected] from your dealer notebook near chinchwad, Pune, Maharashtra. This is my 1st laptop and within 10 days of purchase there is black spot on screen.. I asked for replacement but they said it's possible only within 7 days of purchase but this information was not provided on the day of purchase.. They said 1year warranty is available and now they have changed the screen but there is a play in Asus strip and screen.. It doesn't look like a new one.. Its not looking anything worth 42000.. I am very disappointed.. I have only used it for 3 days.. Dealership and Service is pathetic.. It's completely broken.. I'm sure it's a defect piece.. Please give me the exact meaning of 1yr warranty.. I need a replacement or else I'll go to consumer court. Waiting for your feedback.. Revert me back asap..
Was this information helpful?
No (0)
Yes (0)
Asus India customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Asus India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    1255
    Pending
    0
    Resolved
    144
    Asus India Phone
    +91 85 5423 8449
    Asus India Address
    18-474, Lakshmi Towers, Old Town, Anantapuram, Mumbai, Maharashtra, India
    View all Asus India contact information