Asus — without solving the problem they close the rma inh3j90023

koushik.ruidas

from Bengaluru, Karnataka

Oct 12, 2018

Address: Kolkata, West Bengal, 700013

I have given my laptop with a problem that it was automatically shutting down while try to switch on. But they are not able to solve the problem and during delivery it has some additional problems like keyboard problem, display was shaking so i return the laptop and asked them to repair it properly. Now it is more than 40 days, they completed the rma status without solving the problem. And every time when i called them regarding the completion and asking for delivery of the laptop but they are not providing any delivery date.
They are not talking properly and neither they are repairing the problem. I did not receive my laptop till now. The service engineer mr. Ghosal did not even able to clearly dictate the problem.

Attached my customer document.

Please do the necessary and let me know.

+1 photos

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Asus India customer support has been notified about the posted complaint.

Oct 12, 2018

Updated by koushik.ruidas Complaining on behalf of my brother, Please take proper action as soon as possible its already been more than a month now.

will wait for response from your end.

Oct 13, 2018

Updated by koushik.ruidas what is the update on this issue?

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Comments

Pal Suraj

Oct 15, 2018

I bought this phone one month ago and its have too much problem like finger sensor and Face recognition not working properly and it have another some problmes like lagging too much not charging sometime
And allover im not satisfied with this product. It will get frozen sometime and not working properly i want my product to be replaced or repaired