Asus — Zenfone 2 - sim slot not working

Address: Chennai, Tamil Nadu

The cell phone ASUS MODEL AS ZE551ML 6J/Z3580/64G/4G RAM Serial No.F4AZFG08N330 was purchase on 08.05.2015 thro’ flipkart for an amount of Rs.22, 999/- by home delivery. Within a week or while on using the cell phone it is found that the phone which you have delivered is a defective piece. Immediately after noticing, I have contacted the service centre for replacement. They have guided to connect the phone via WIFI/net to check the defective part during that time the (sim was not in the slot) and they said it is ok. But while putting the sim in the slot it is some time detecting and some time not detecting with that the phone was somehow managed to be used since 02.09.15 then it was failed totally to detect the sim and I have given for service at the service centre at Egmore. I have contacted thro phone to service nos. frequently (many time no reply not even lift the phone even tho’ it is ringing continuously) • [protected] • [protected] • [protected] • [protected] At this juncture I have to intimate my position and the need of the costly phone :- I am working as Senior Section Engineer/Works in Southern Railway, Civil Engineering department and the present roll is to contact the Engineers’ of various sections of entire Southern Railway zone and collect the information regarding safety of the bridge against flood, rain fall details and the same to be conveyed to the Executive Engineer at Chennai thro phone calls and messages. The phone which I have selected to suit my requirements, but the handset you have given is not working. The reply from the service centre to me is also not satisfactory. On date they replied to extend the warranty period. Keeping the defective phone in the service centre and the extension of the warranty period? Then what is the need to spend Rs.22999/- By this I am requesting that either to exchange the defective phone to a new one or send the money back within a weeks’ time from the date of this letter.