| Address: Mumbai City, Maharashtra |
My complaint is fairly simple... The AS 461 bus operators, starters and persons involved with this transportation route are all care -less. None of them care about passengers, about their travel or anything.
CAse 1 - Monday 11th August 2014. I was waiting for the bus since 8.05 pm at the Borivali Bus Station (West) bust stop near the BMC hospital... I watched six AS 461 buses turn into the lane towards Gorai Depot, but not one returned. I waited at the bus stop until 9.05 pm.
I called the BEST traffice control dept.[protected] at around 8.45 pm and the concerned person there didn't even know where the bus started from. I complained about no bus being there, to which he responds rudely saying i will find out. He NEVER called. I called him back 15 mins after waiting for his call and the bus at 9.05pm, During this call he screamed at me calling me a LIAR! Saying that 2 buses have left the Gorai Depot. whereas not even one reached the bus stop. THIS IS LOGICALLY NOT POSSIBLE!!
Case 2 - Monday 18th August 2014 I had been waiting for 45 mins for a bus... Since 9 am at the Nirmal Lifestyle Bus Stop.. NO BUS! When the bus Arrives... it has no seats.. With atleast 30 people in standing.. WHY??? what is the purpose of such a bus???
My only request is - START THE BUSES ON TIME!! Was this information helpful? | 
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