B.e.s.t. Undertaking — Online Payment Not Available

I am unable to pay my monthly bill or security deposit through my B.E.S.T online account. When I login to my account, I am able to see option for "View Payments" but I do not see the button for "Pay Online". I am attaching the screenshot for your reference. Kindly resolve this for my account as soon as possible so that I can make the payments for uninterrupted service.

Sincerely,
Anil
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    B.E.S.T. Undertaking Phone
    +91 22 2372 6983
    +91 22 2414 6262
    +91 22 2418 0016
    B.E.S.T. Undertaking Address
    Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India - 400001
    View all B.E.S.T. Undertaking contact information