Bagsplanet N Instamojo — non delivery of products

Address: Faridabad, Haryana, 121008

I had placed order on 02.11.2017 to bagsplanet thru instamojo in the name o[censored]sha dembla. My order no is 2841 dt02/11/2017 for set of three bags. And the amount was deducted from my bank account 2149/-thru netbanking.
Wrote mail to instamojo. But they are not giving me proper response. Screen shot of the bank statement also given to instamojo.

Pl look into the matter, if you can solve this problem.