Bajaj Finserv — Bajaj Finserv Permanent suspension of EMI card without reason

Address:	500049
Website:	customer-login.bajajfinserv.in/Pages/EMI-Card.aspx

Hi need your help in understanding the reason for blocking my bajaj emi card with out any reason. I haven't used it for quite a long time and was shocked to hear when i get to know my emi card was temporarily blocked from bajaj finserv guys in girias and it was told to contact bajaj finserv customer care on their toll free number for knowing the reason for such block and unblocking the same, when i called the customer care toll free number i didn't get proper reply as it was ivr, not i got proper reply nor an chance to speak to customer care executive. I wrote email to customer care asking the reason for such temporary block but there reply was "with reference to your email, we regret to inform you that your emi card is permanently suspended in line with our credit policy. Also we would like to inform you that, we are unable to disclose the reason of card blocking as per our policy"- this reply is not satisfactory and i feel this just an reply for name sak i like to ask the below questions to bajaj finserv customer care 1) like to know why is my emi card is permanently suspended...??? 2) what was the reason for suspending my emi card?? 3) why this was not communicated to me earlier when the emi card was blocked...??? 4) as customer of bajaj finserv it is my right to know the reason for such suspension. When bajaj finserv is not able to disclose the reason for such suspension then please advice with whom i should ask for the reason...??? Hope concern person will look in to this and reply back with sensible reply at the earliest. Regards, pavan

Note:

I am not at all happy blocking my card without prior notice / w/out any reason. I have credit cards, loans with different banks. Never faced this issue. My credit score definitely will not be bad as ia m not any defaulter in any finance transactions with banks and nbfc. I drafted mail to "[protected]@bajajfinserv.in" with my card details. Hoping positive response from you guys.