Bajaj Finserv Complaints & Reviews

I was transferred my home loan from icici bank to bajaj in january 18. Bajaj's two staff mr. Ankit & mis ashvini had come in my home and they explain their plan. They taken sign on application form & on the documents. I provide them pan copy, aadhar card, 6 month salary slip, photographs, 5 cancel cheques. At that time tey told me top up loan offer on home loan. They told me you can get 15 lac rupees loan. I told them that i want only home loan not any other loan. They told me you get free top up loan scheme is that from this account you will charge emi on only withdraw amount or used amount. Example if i used 1 lac rupees from 15 lac then emi will statrt & charge on rupees one lac only. Till there is no emi if you not used amount. Ok then i agree for that. They give me home loan cheque in feb-18. And deposited in icici home loan account by ashvini madam with my wife. On 21st feb-18 7.5 lac amount has deposited in my account by bajaj against top up loan. Immediately i informed to mr. Ankit, he told me don't worry you tranfer this amount in virtual account. I told him i am not able to this transaction. At end of feb month i got sms for emi 14862/- against this top up. I told to ankit he told me you make this emi payment i will be remburse this amount. I visit 19th march in bajaj office in pune branch & meet to ankit. He transfer this amount in virtual account & assure me that this amount will be reimburse to you. Again i told that you cancel this loan i not any need of other loan. Again i paid emi on 3rd april against top up. He told for submitting noc of housing society. He send me format on 30th april. He told after getting noc we solve your problem. I send him soft copy of noc & told that we are out of town for marriage. I submitted hard copy on 21st may. May months emi also taken by him with commitment that after getting noc immediately we will reimburse your deducted emi. 1st june in y account 792293.00 rupees amount deposited by bajaj finas. I told ankit he reply that balance amount of top up has deposited in your account. You transferred this amount in virtual account. When i am trying to making payment balance amount shown 803, 500.00.

I have paid rs. 4777/- through online on experia.
Customer id 22238119
Customer name: bhagyalakshmi ramesh g
Transaction reference number: ninb[protected]
Date 19/05/2018
Time: 12:49:28pm
Payment status: success.

Twice i received a call from customer support stating that they have received the above-mentioned payment and the elite card will reach me within 10 days. But its already 16 days over. I have not yet received. Please resolve this issue.

Hi, my name is vyshagh a. Customer id 44148893 i am exits bajaj finance customer. I had completed all loans. But i come know that my emi card was blocked with out any prior notice. I find out this while i try to apply for next loan. So please reactivate my card.

Your's sincerely,
Vyshagh a.
Card number:[protected]
Phone number:[protected]

First i bought a mobile with bajaj finserv and at once when the emi started they started to charge insurance around 200 or 200 plus i forgot after that i bought a mobile and also an ac they started again charging ccp asset care... Im paying my emi without any delay till date and also one of my loan is closed.. But really don't. Know why bajaj is charging cpp asset care without giving any information to consumer.. First time i thought its a part of card activation and new costumer should pay.. But every time they are charging extra money on each product / emi.. And when i tried to call them.. Nothing happened.. Kindly cancel my cpp asset care, which i already paid 2 months and can't pay 6 more months and also such charges unknowingly bajaj is charging frm my bank account without my concern. My customer id is 51543919.

Bajaj finserv company is worst company
Bajaj finserv using illegal persons to harash customers.
Baja finserv charges high rates of interest they are working proper they are doing lot of frauds they not sending complete details regarding the loan.

We are very fair customers we are bajaj services from long time nearly two article are purchased with bajaj finserv card repayed back with any remark.
They call again and again give us personal loan to us, at that time executive promise us 15% interestin record they are charging nearly 19.5%.
Even though we are with any remark total tenure is 36 months
We successfully completed 30 months, last due to bank cash deposit machine issues emi has been missed that is many people calling continuously even at night using unparlament language on us, sending persons to house for harassing us.
I asked several times company id card official mail id card they are not claiming the identity may be personal data is giving to third party agencies
They are changing interest with out knowledge of the customer and also charging fines very high rate of fines we are paying like a sheeps then who give respect back to us.
Bajaj finserv company violating law and illegal activities it is fraud company
Place of thief's and decoits.
Higher management should check and change this kind of behavior
Customer satisfaction is important for any existence
Customer care does't connect executive to complain about it.
Experia id 18214943

Bajaj finserve is a worst company they are charging high interest rates.
Some people are calling again and again repeatedly and using unpalmenrty language.
They don't how to behave with customers they also encouraging some third party people to do illegal activities. They are irritating by disturbing again and again.
They don't know how to behave ladies.
Totally failure in administration.

Hello sir/mam,

Sub : loan account no : 458dpf[protected] already foreclose but emi charge my account debit - refund my amount 2300 rupees

Name : praveenkumar / sbi account number : [protected] / sbi ifsc : sbin0015420 – transfer my same transaction account

Digital mistake on your site – kindly feature system implement now. Any details = +91 [protected] - tamil and english

Quickly resolve my issues…………….. Bajaj finserv team

Account debit details

02/06/2018 458dpf39697075 zp56da6e51af34a foreclosure 2300.00 success transaction successful

02/05/2018 due for instalment 11 (458dpf[protected] 2, 300.00 0.00
02/05/2018 pmnt rcvd vide pdc no.:a48901395/11-1 receipt no. — (N. A.) (458dpf[protected] 0.00 2, 300.00
31/05/2018 amount adjusted (458dpf[protected] 16, 100.00 16, 100.00
31/05/2018 foreclosure amt received vide (Mode) cash receipt no. — (N. A.) (458dpf[protected] 0.00 2, 300.00
31/05/2018 advance emi at temination - payable (458dpf[protected] 0.00 13, 800.00
31/05/2018 principle component at temination - due (458dpf[protected] 16, 100.00 0.00

For the last 1 year, i am getting multiple call each from different numbers. All these are machine generate calls and i am absolutely fed up... Never in my life i will use bajaj again, not sure what good it is doing to bajaj finance when they are making such calls to customers. I want the calls to be stopped with immediate effect. My number is [protected]

I purchased a smartphone samsung j7 prime worth of 13900/- through bajaj finance from poorvika in kamakshipalaya # bangalore. Now i find that another product naming "digital fone safe 404dfs65536953" is tagged to my loan account. Without my permission without my knowledge how and why this loan is activated. Thistotally unwanted product for me beside this i am astonished for such action of this reputed company.
Now, i request to you please raise the complain to this compay and resolve the matter so that i don't loose any money. I shall remain thankful to you. And till now how much amount is deducted from my account in th name of digital fone safe must be refunded to me. This is complete fraud process wthout taking any prior confirmation from customer these mobile fone safe insurance schemes are activated.
Thanking you,
Yours faithfully,
Bharat kumar assudani
Mob. [protected]

My husband had taken personal loan of rs.70000/-. We have some installment due. We assure you to repay within forth with. My loan account no : 4100pl10735023. Yesterday a phone call has arrived from mobile no:[protected] using slang language which is not expected from your company representative. Please take serious step so that this incident may not be recurred.

Dear sir
We have ordered items order id: od[protected] dt.01.04.2018 rs.28831/- through flipkart. Out of 7 items, 4 items for a value of rs.8252 have been rejected and returned back to flipkart on 09.04.2018. The flipkart also confirmed that the item has been received at their end and also confirm having refunded the amount on 09.04.2018 (Bank transaction id: cs[protected].
The bajaj finance not yet confirmed the refund made by m/s. Flipkart.
As i have not utilized this amount, i request bajaj finance not to insist any emi towards this purchase (4 items) and request bajaj finance to update the record and request to send revised emi for the balance 3 items only. And also request revise my credit limit after taking the consideration the returned 4 items amount of rs.8252/-
Thanking you.
Regards
R. Rajkumar

I had availed a home loan balance transfer and top-up from baja finserv ltd (Bfl), last year, october 2017. Home loan amount - inr 38, 65, 000 and topup of inr 49, 00, 000 the same was issued and disbursed in 24 january 2018.
As explained, for flexi home loan, interest is charged based on amount utilized. For that, i was asked to transfer back the top-up amount to the virtual account, so that interest is not charged.

However, as explained by their sales rep - mr akshay gupta, there was a mistake made by bfl operations team due to which the virtual account number was not created and hence was not able to transfer back. After 4 months of repeated follow-up they finally fixed the issue and virtual account number is created.

Post this, there were 2 issues that i feel is unethical practice by bfl and the mistake is not actually a mistake but a practice to fleece customers and there may be more like me.

1. The 4 months which bfl took to open the virtual account, then whole amount of inr 49 lakhs was lying in my account, for which i paid interest. This, i feel they do it just so they earn on the interest, since the customer is not able to transfer back to the virtual account due to the so-called mistake.

2. On creating of new account, they have charged me extra interest, and my net disbursed amount was increased to inr 49, 35, 800. Inr 35, 800 more that what was disbursed.

I feel this is unethical practice that bfl is doing to fleece customers. Please do something about it.

I had taken a consumer durable loan from bajaj finance on[protected] for rs 27000 at 0% interest. The loan number is[protected]. 4 advance emi of rs 9000 was paid in cash. The rest was to be paid by 8 postdated cheques of rs 2250 each. The first emi was due on 15/9/2007 and last emi on 15/4/2008. Those cheques were cleared by the bank as and when presented. Please find attached the copy of my catholic syrian bank account during the period. I had enough balance in my account to honour the cheques and none of the cheques had bounced.
Some months later i got a legal notice from bajaj finance claiming i had a pending emi payment. I presented my account statement to the branch manager at that time. He said it was a "technical problem" in their account and will be rectified.
Few years later i started getting harassing calls from collection agents from various parts of india who does not reveal their names and designation saying that i had a pending payment of 2250/- with overdue charges. When i said that all my emi cheques were cleared promptly, they became abusive. These calls come every 6 months and was extremely mentally harassing for no fault from my part. The pending emi and overdue charges was amounting to about rs 14000. When i approached the branch again with my account statement again, they said the manager in charge was not available and that the branch no longer deals with the said account. They gave me a phone number of one mr pravin ghodake in pune, the officer in charge then. I called him and sent a mail on 16/12/2015 pravin. [protected]@bajajfinserv.in with the account statement attached. I told him about the threatening and abusive calls and to sent me an noc/ certificate of loan closure. He admitted that my part was clear and there was no pending emi from my part. He told the issue will be cleared in a months time and the calls will stop. But i did not receive the noc. The calls continued to come every few months which causing immense mental trauma to me.
Few days back i checked my cibil score to apply for a vehicle loan and found that it had plummeted to 651. And the page regarding the bajaj finance loan showing overdue of 900 days from period of aug 2016 to apr 2018. And a written off and active status to the loan. This is very damaging to my credit status and cause prevent banks to lend to me.
I send multiple emails to the consumer support portal of bajaj finance stating my predicament and and attaching my account statement. But i got no response from them other than an automated mail stating the service request number (Sr[protected]. I tried calling the customer care number multiple times from my registered mobile which says that my user id, registered mobile number and the service request number is not valid, and so i am unable to talk to any person to resolve my issue.
This whole affair has been a traumatising experience for me and i have been undergoing mental harassment for more than 10 years for no fault on my part and now i find that i lose chance to get loans / credit from any banks also due to the error from bajaj finance. As of today the pending overdue charges in experia portal is rs 28204. This is nothing but outright burglary from bajaj finance even after paying all the emi promptly.
Kindly help me resolve the complaint, change the status of the loan to closed and correct the damage done to my cibil score.
Thanking you
Diljith san

1). Not getting acknowledgement of personal loan.
2). Details for foreclosure of personal loan.
3). And i'm also trying to contact costumer care daily (Around a week) but they are always busy. Why?
4). I want these above details as soon as possible.
5). For queries you can contact me on email: [protected]@gmail.com and mobile: +[protected].

My name vijay kumar uchenia and my mob no is [protected]. On 13 may18 your customer care assists about bajaj elite card membership. I very interested on that and i paid the amount rs 4777/- through rbl credit card and payment was debited sucessfully. They told that i will be receive the emi card through my mailing address. But still on date i did not received. Pls solve the above subject

Hi,

My name is vinit and i applied for loan on bajaj fin serv on 29th. The next day i get call from executive that my loan has been approved for 6 lakh and i told her i need only for 2 lakh. She said i have to tell that when i fill form. I asked her regarding interest rate. She said it will be decided upon tenure and other basis. Later one executive came to my home to collect all documents and took pics of my house. He took my signatures on all documents and even took signature for insurance. Which he said its only of 1000 rs. I signed on it. Then later when i asked him about loan amount and interest. He said manager will tell and he left. Later i get call in evening from manager regarding confirmation and i told him about the loan amount and asked for interest rate. Then he said he will be shared you in mail.in night when i get a mail the interest rate is 19% and 21000 is deducted for processing fees and insurance. When am trying to call customer care which was useless as there is no representative to attend. I called on the no. From which i got call they said it cannot be cancelled.. I send so many mails to bajaj fin serv. But still no respond. This is how they make money?
They took all documents and 5 cheques in their name.. I do not want this loan. I want my documents back.

Please help me.

My email add is
Kumar. [protected]@gmai.com

I have applied for an emi card by online and for that i have also paid ₹412 payment at 25/04/2018 after all the procedure i have receive msg and mail for payment and card conformation but still i have not received any updates regarding card processing or dispatch. Is this a new way to collect money from the market for your sake. If is this not possible for bajaj finserve to send or generate card then kindly give back my money

It is really very shameful that on my earlier complaint not any action taken by bajaj finserve and cut 2 installments against my one loan.
I afforded only one loan of rs.5250/- and bajaj is taking installment of
10500/- which is not justify.
If i offered 2 loan than please provide me the invoice detail of particularly. I purchased only one bill with merchenter.
Please get resolved asap,
Otherwise i will take a. Necessary legal. Action i:e consumer forum case.
Regards,
Mukesh kumar vyas
[protected]

I am receiving daily 2 to 3 call from bajaj finserv for personal loan. I have never applied for any loan at bajaj finserv nor enquire about any loan. How you guys are calling me on daily basis? Please stop call me on my mobile otherwise i have to take necessary action. My mobile number is [+91 [protected]].

It's kind request delete my mobile number from your data base.

I need to cancel my mobile insurance for oppo f7 which made by mistake..
I took insurance through a call from customer care executive. They offered some extra benefits like free tv subscription for one year. They told me that all these benefits will available through an email. I didn't get the email yet.
& im not sure about the credibility of your policy.. B coz i dot get any notification regarding the mobile insurance by message or mail till today. But payment is going to start from next 5th.. So please cancel my mobile insurance at the earliest
Please do needful
Yours faithfully