Bajaj Finserv — EMI card not issued yet saying used

Address:

411027

Bajaj was to send me EMI card in Jan, 2015. I didnt received the card. A was was send by them saying that the card is blocked as per your request. I wrote to them saying I havent received the card yet. The reply was YOUR CARD HAS BEEN UNBLOKED AS PER YOUR REQUEST.
I again mailed them in June saying i havent receive the card.
There was no reply.
however, I am getting msg that the card is swiped for Rs.32073.
i dont have the card. irritating these people are.