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Bajaj Finserv — Extra EMI deducted along with my normal EMI

Address: New Delhi, Delhi

Hello, I, Mukesh Ratnani had purchased the LG refrigerator and Toshiba LED from Channa Electronics (Rakesh Electronics) Shalimar Bagh, Delhi. It was partially financed by Bajaj Finserv. The installment was decided Rs. 8287 for eight months. The installment was auto deducted from my Axis saving bank account in month of april 2015 correctly. Now, the concern is the extra amount of Rs. 6250 has been deducted extra in the month of May 2015 along with amount 8287. The bajaj finserv account numbers are 4010CD08007844 and 4010CD08008247. We have checked with Bajaj finserv company they denied that there is no transaction showing in their account. Then we contacted Channa electronics, they are also saying that per their account with Bajaj finserv, there is no extra transaction showing with amount 6250. It's been 8 days, there is no status from both organisation. Please help us to get the amount of 6250 back. Awaiting for positive and prompt response. Thank you. Regards, Mukesh Ratnani
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Bajaj Finserv customer support has been notified about the posted complaint.
May 16, 2015
Updated by MukeshRatnani Hello Consumer complaints forum,

Today I received a mail from Bajaj Finserv on my personal email address "mukesh.[protected]@yahoo.com" that they are not able find the reason that why the extra amount got deducted. Please review the attached copy of mail.

Can you please deal with them and help me to get my money back?

This mail received from bajaj (we care)
Dear Costumer,
Greetings from Bajaj Finance Ltd!
With reference to your post we tried calling you but could not reach. Further we wish to inform you that as we check our records the EMI deduction against loan account numbers 4010CD08007844 and 4010CD08008247 is the EM amount for the respective loans and there is no extra amount deduction for these loans. Basis your information if the amount has been deducted extra we would request you to provide us the scan copy of your bank statement so that we would validate the same and further refund the excess EMI. We have also sent the statement of account for your reference on your registered email ID.
For further clarifications please do write us on [protected]@bajajfinserv.in

Assuring you of our best services, always.
Best Regards
Bajaj Finance LTD
May 16, 2015
Updated by MukeshRatnani Hello, I, Mukesh Ratnani had purchased the LG refrigerator and Toshiba LED from Channa Electronics (Rakesh Electronics) Shalimar Bagh, Delhi. It was partially financed by Bajaj Finserv. The installment was decided Rs. 8287 for eight months. The installment was auto deducted from my Axis saving bank account in month of april 2015 correctly. Now, the concern is the extra amount of Rs. 6250 has been deducted extra in the month of May 2015 along with amount 8287. The bajaj finserv account numbers are 4010CD08007844 and 4010CD08008247. We have checked with Bajaj finserv company they denied that there is no transaction showing in their account. Then we contacted Channa electronics, they are also saying that per their account with Bajaj finserv, there is no extra transaction showing with amount 6250. It's been 8 days, there is no status from both organisation. Please help us to get the amount of 6250 back. Awaiting for positive and prompt response. Thank you. Regards, Mukesh Ratnani

 
12 Comments

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Comments

Hello,

Till now there is no response received from Bajaj Finserv. Also, the amount not received back.

Please look into this on priority.

You may contact on [protected] or [protected].

Regards,
Mukesh Ratnani
Reply
Dear Sir

Thank you for sharing your Loan Account Number. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 Working hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.


With regards,

weCare
Bajaj Finserv Lending
Reply
Dear Sir,

Thank you for your response.

I hope I will get the money back with 48 working hours as its already so much time we given.

Thanks
Mukesh Ratnani
Reply
Dear Customer,

Greetings from Bajaj Finance Ltd!. At the outset we regret the inconvenience caused. With reference to your post, we request you to please give us additional 48 hours to get back to you. For any further information, please write to us on [protected]@bajajfinserv.in


With regards,

weCare
Bajaj Finserv Lending
Reply
Dear Sir,

I am not satisfied from your reply. You have already taken so much time. Till date I have not received my amount. Also, there is no assurance from your side.

Can you please share the reason that why the extra amount got deducted with same LAN number?

And please confirm the date and time when I will get my money?

Due to these things my trust has been broken with Bajaj Finserv, I will never finance any product from this company. Also, will give the feedback to others as well that the company is not reliable.

Regards,
Mukesh Ratnani
[protected]
Reply
Still waiting no response...
Reply
Hello Consumer Complaints Forum,

Today I had received a mail from BajajFinserv on my personal email address "mukesh.[protected]@yahoo.com" that they are not able to find the reason that why the extra amount got deducted. Please review the attached copy of the mail.

Can you please deal with them and help me to get my money back (6250 extra amount deducted)?

Regards,
Mukesh Ratnani
[protected]
[protected]

Reply
Greetings from Bajaj Finance Ltd!
With reference to your post we tried calling you but could not reach. Further we wish to inform you that as we check our records the EMI deduction against loan account numbers 4010CD08007844 and 4010CD08008247 is the EM amount for the respective loans and there is no extra amount deduction for these loans. Basis your information if the amount has been deducted extra we would request you to provide us the scan copy of your bank statement so that we would validate the same and further refund the excess EMI. We have also sent the statement of account for your reference on your registered email ID.
For further clarifications please do write us on [protected]@bajajfinserv.in

Assuring you of our best services, always.
Best Regards
Bajaj Finance
Reply
very bad
Reply
Hello Sir,

I have mentioned two numbers i.e. [protected], [protected] and both are active. We are receiving so many calls everyday. I am not able to understand that why you guys are not able to contact us. If you guys are not able to contact us please provide me your direct number and I already provided statement proof.

Don't try to make fool o[censored]s by asking again & again similar questions on facebook and other mails.

Regards
Mukesh Ratnani
[protected]
[protected]

Reply
Hello,

I am not able to understand that why the amount not refunded yet.

Can you please work on it urgently otherwise I need to stop all the future installments.

I will not pay any single installment till the time I will not get the refund of extra amount deducted.

Awaiting for the response.

Regards,
Mukesh
Reply

not fwd my emi card till date

i complain 9 to 10 times.. the company toll me u receive u r card 7 to 9 days but maximum 01 years.. the card not received till date... please fwd my emi card ... and my mob no [protected]
Reply

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