[Resolved] Bajaj Finserv — Extra emi is deducted from account after complaining to them

alagandula

from Hyderabad, Telangana

Jul 3, 2017

Address: Hyderabad, Andhra Pradesh, 500090

Website: www.bajajfinserv.in/finance

Hi,
I have taken loan from bajaj finance 5 lakhs. Emi started from may rs. 16894/-. But every month one more emi is deducted on same day rs. 1589/-. I followed up through mails and phone. They said by mistake somebody with the same name has linked to my account and said remove right away.
Emi deducted in may and also june. After many conversation mails and phone they are refunded 2 months emi last week.
Today again they have deducted 1589/- emi. If i don't have sufficient funds means cheque bounce.
I went to bajaj finance office at kukatpally hyderabad twice. We have to take token and wait till my number come. Sorry to say that i didn't have patience to sit and wait. Only one guy to respond to all complains. While taking loans so many back o[censored]s. When we need to complain only one to respond.

I get mobile message saying your signature doesn't match. How can somebody emi deducting from account and his signature will match with my account.

Getting frustrated.

Please stop deducting from my account. However after 3 months i will transfer this loan to other.

My loan account number 400sol36923355
A srinivas
Customer id: 43992456

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Aug 13, 2017

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

Jul 03, 2017

Updated by alagandula Attaching the bank statement.

Verified Support

Jul 06, 2017

Bajaj Finserv Customer Care's response Hi, we have noted your details and will get back to you within 24 working hrs.

Verified Support

Jul 07, 2017

Bajaj Finserv Customer Care's response Hi Srinivas,

We have resolved your complaint with service request number SRN10672424 on 12th June 17

Should you require any additional assistance, please do write to us at [protected]@bajajfinserv.in. If your concern is not resolved, please write to us at [protected]@bajajfinserv.in

Jul 25, 2017

Updated by alagandula Hi,

Resolve means what you have done on 12th June 17. I have attached the statement of 3rd July 2017 also. Can you explain why again repeated. I went to branch and talked to customer care last saturday they say in our records we don't any deduction. I have take my account statement and show them.

This is scrap i lost the patience. So i thought deduct somebody emi from my account rs.1589. Then i will send the mail with the attachment of my bank account. Then you will revert it back. Lets see how long it goes.

find the attachment of my statement

Sep 04, 2017

Updated by alagandula Hi,

This month again they have deducted and not giving back last 2 months deducted money. Every month i call them they say same thing next month it will not happen.

Very worst system Bajaj have. They couldn't update the user details.

Jan 24, 2018

Updated by alagandula How to complain to the higher authority of bajaj fin. to get solve the issue..

The people are least bothered about it. every month it is repeating