[Resolved]  Bajaj Finserv — harassed and abused by your collection representative

Address: Kolkata, West Bengal

I'm a regular customer of your service and was really fan of you untill something happened today. My father got a call from your collection team asking for money. My father wanted to know as to what happened. But your representative failed to give any valid reasons and started to force him. He said he was busy.in reply to him, she started calling him "cheater" and abused him like anything like you would never imagine. He being an old person instantly felt very bad and shattered as to why a girl aged about his daughter-like is talking in this manner. She started to threaten him. This whole story was told to me and i called directly to her mobile number. The number was:
[protected] and the name shown in truecaller was - riya capital.
I wanted to know what happened and in reply to that she abused me too.in her words it was something like this "you both are cheaters and you are the son of a cheater. You are an illiterate person". I had the phone on recording mode. Let me tell you one thing. I will never buy anything from bajaj finance and i am really hurt. This is how you treat a person who has always been a loyal customer? Please get back to me as soon as possible. I'm shocked to my core. Looking for assistance. I seek nothing but an apology. If given it'll be all fine. Because we are human beings and not monsters like her.
Regards
Was this information helpful?
No (0)
Yes (0)
Sep 24, 2018
Complaint marked as Resolved 
Bajaj Finserv customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2018
Bajaj Finserv Customer Care's response
Ahijit, Greetings from Bajaj Finserv! Thank you for writing to us, we request you to kindly contact [protected]@bajajfinserv.in with your registered e-mail id. Thank You.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bajaj Finserv
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    31%
    Complaints
    6842
    Pending
    0
    Resolved
    2027
    Bajaj Finserv Address
    4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East, Mumbai, Maharashtra, India - 400063
    View all Bajaj Finserv contact information