| Address: THANE, Thane, Maharashtra, 400072 |
I ramesh laxman yennam, had took bajaj allianz health insurance on 27.03.2019 my policy number is. Og[protected]-00141918 for sum insured rs. 5 lacs, premium amount for this is rs.12, 702/- and the same was later financed by baja finserv emi card for emi of rs. 1271 x 10 months payable on 02nd of every month from 02.05.2019 as first emi through ecs from my wife's bank account. The bank detail is. The kurla nagarik sahakari bank ltd, saki naka branch. Bank account no. [protected].
My first emi amount was auto deducted through ecs on 06.05.2019 for rs. 1271/- but later on 08.05.2019 my bank debited rs.450 as bajaj finserv charged late payment charges. Again on 28.05.2019 bank debited rs. 533.87 as bouncing charges even thou my payment was deducted on 06.05.2019.
My second emi amount was auto deducted through ecs on 03.06.2019 (Monday) for rs. 1271/- again on 06.06.2019 my bank debited rs.236 + rs.236 total rs.472/- as bajaj finserv charged late payment charges. Even thou the payment was made on 03.06.2019.
I am attaching herewith my bank statement for you reference.
I am continuously receiving calls from bajaj finserv collection department for non payment of the same.
Mr. Rashid & ms. Maria, (Your collection agents) had called me n number of time. I had also send the details to them through whatsapp but it was of no use. The screen shot of our conversation with mr. Rashid & ms. Maria is attached where with for your reference.
Later yesterday dated 11.06.2019 again i received call for non payment of emi, so i visited your bajaj finserv office at 501, a sagar tech plaza, sakinaka, today dated 12.06.2019 at around 9:50 am, i explained the same to the person at counter, he said to contact bajaj allaiz as bajaj allaiz had cancelled your policy no. Og[protected]-00141918.
Later i called bajaj allaiz customer care at[protected]. The executive informed that my policy has been cancelled. Later at my n number of questions, she said that 2 health policies were issued in my name for 5 lacs each and the second policy no. Og[protected]-00008032 for which i was completely unaware. Even i had not received any soft copy or health & wellness card for 2nd policy as told by your executive from bajaj allaiz co.
I am also attaching herewith the call conversation recording for the same for your records.
Now i need some clarification regarding following queries.
1) why proper updates are not kept at your side regarding emi payment?
2) why my policy no. Og[protected]-00141918 was cancelled?
3) if my policy no. Og[protected]-00141918 was cancelled why such cancellation intimation is not given to me.
4) do baja allaiz issues the policy of any customer without prior intimation and verification from the customer how is applying for any product from bajaj allaiz.
5) do baja allaiz can cancel the policy on any customer without prior intimation and verification from the customer for any product from bajaj allaiz.
6) who is responsible, if i was admitted in hospital for any emergency treatment and later while claiming the hospital expenses and at that time i would come to know that the policy which i took was already cancelled... It would be a heart attack for me at that time.. Who will be responsible for this.
7) who is responsible for unnecessary deduction of charges from my bank account.
Later they mailed / called me saying that my wife mrs. Lavanya yennam came to bajaj thane office and requested to cancelled the insurance. When i ask for proof as i know we need not visited their office. They send me the fake cancellation letter.in which the signature is made in the name of lavanya yennam which is not she signature.
Further they had send me the cancellation letter as a proof that my wife mrs. Lavanya had made the cancellation request. The signature in this letter is not true. It is a fake signature made by bajaj team.
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