[Resolved]  ICICI Bank Private Limited — 'ICICICARE=[protected]' Fwd: Conflict with dishonour of Cheque (A/C Payee) bearing #793104 dt.[protected] for Rs. 25,000 on Syndicate Bank

Address:

Andhra Pradesh

I had deposited cheque of Rs. 25000 of Syndicate Bank in ICICI Bank, A.S Rao Nagar Branch, Hyderabad on[protected] to credit the amount of Rs. 25000 in my ICICI Bank A/C[protected].. I was surprised to note through the letter cited that the cheque was returned with the reason Requires Counter Signature. I have approached my A/C Bank ICICI Khairatabad Branch, Hyderabad personally and detailed the issue to Mr. Venu Gopal, Branch Manager showing the returned cheque but he failed to explain me the precise reason for the return. Instead they simply stated that the Syndicate Bank has dishonoured the cheque and I need to ask them.
Later upon escalation, i got the below mail from Vamshi Krishnaa, Customer Service Manager, ICICI Bank Limited:
We would like to inform you that the cheque was returned by the beneficiary bank through CTS clearing (Chennai) and the account number on the cheque was not clearly visible due to which the bank was unable to debit the account and also the return reason was incorrectly given by the beneficiary bank due to which the cheque was not represented.
Later i replied to Vamshi's mail as below:
As per your confirmation stating that the cheque was returned by the beneficiary bank for the reason that the account number on the cheque was not clearly visible. It is unfortunate and painful to again bring to your kind notice that any layman can point out that the account number was not visible due to the stamp put by the ICICI Bank counter staff on the account number (It is an absolute mistake of the ICICI Bank staff). As stated in my below mail I have personally approached my A/C Bank, ICICI Khairatabad Branch, Hyderabad and detailed the issue to Mr. Venu Gopal, Branch Manager showing the physical cheque on 19/07/2013 and also indicated that i won't have any issues if it is re-processed on that day even though its one week delayed was not considered or taken seriously.
Later i got a call and mail from Mr. Vamshi that i will be compensated with interest amounting to Rs 66 (For 25,000 from dated 13/06/2013) which i disagreed.

ICICI Bank absolutely accept their mistake but not compensating appropriately. I have detailed mail chain to explain further