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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Apr 8, 2025

Complaints 23691

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Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints(23691)

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There was a deduction from my ICICI Salary account with transaction remarks saying 'EBA/PUR_EPRIME999/20241118' and the amount is Rs.1178/- and I should be informed before deduction of same amount. I was never informed if that is a huge brokerage cost that I have to pay as brokerage for demate A/C. And also I never given my consent for opening of the demant account through my salary account.

I seek an immediate response for...

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Address: ICICI Guwahati-Beltola Branch

On March 28, 2025, ₹1, 000 was credited to my ICICI Bank savings account. Within 30 minutes, ₹807.2 was deducted as MAB charges, without notice via SMS, email, or app. As an IIM student aware of RBI guidelines, I note ICICI’s violations: 1) RBI Master Circular, 2015-16, Section 3.1 mandates prior charge disclosure—none given; 2) RBI Charter of Customer Rights, 2014 ensures transparency and fairness—both breached; 3) Consumer Protection...

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Folio 1040934
Name B.Chandrasekharan
No.of shares 363...

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Address: uppal, Hyderabad, Hyderabad, Telangana

There is a regular deduction from my account on above transaction name adtpslsipg__[protected]. even on 15th march 3542 amount deducted. Also its being deducting from years together. where is that total amount gone.....

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Address: bangalore

Below amount debited from my account on mentioned dates.
I want to reason for money debit
5th Mar 708
4th mar 590
4th Mar 590
1st Feb 587.99
1st Feb 590
1st Feb 554.20
1st Feb 24
1st Feb 59
6th Jan 35.80
11th Dec 35
30th Nov 589.99
29th Nov 59
29th Nov 590
30th Oct 59
30th Oct 75.42
30th Oct 590
30th Oct 376.99br...

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I want to add beneficiary Bank account details to international money transfer for make payment in Locanto to publish an Add. I need below details for locanto Germany

Receiver's full name
Nick Name
Swift code
Bank name
Bank address
Bank Country
IBAN number...

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Address: BANK LTD., 1482,,NAI SARAK,,110006

Website: icicibank.com

I have recently noticed that there has been some deduction from my account in the name of ECS, I don't know why this deduction is happening and what are the reasons behind it these charges have been Rs. 4, 664 and I never get any notification or any intimation prior to these deductions.

It seems that ICICI Bank has been deducting these charges from my account without my knowledge from the beginning. I wasn't aware of this earlier,...

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I received a call from INDO SHOP, where they claimed to be from the service department and informed me that ICICI cardholders were eligible for an offer, including a discount card and a gift. Despite my clear refusal, the representative insisted that the offer was non-optional. She threatened that even if I didn’t agree, I would still be charged on my ICICI card, and I would have no choice but to pay the full amount. She assured me that...

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Address: Bengaluru

There is almost 10 times 590 Rs deduction in my account today. This has happened lot of time before i need the clarification on this. Provide the refund....

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I have swiped an ICICI credit card for travel purposes, however recently I came to know that there is a. MARKUP deduction from my account. There was no prior intimation from the bank, nor an email.
Without informing how could you proceed with the deduction???
Was there any agreement or any contract signed by me???
Why don't the banks intimate the customers while opening the account, especially with international transactions????br...

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POSDEC Charges on 29-Dec-2024. These charges are unwarranted and i have never been involved or been suspicion to a fraudulent activity in 10 years of relationship with ICICI Bank, these charges are deducted without any warnings whatsoever. This is extremely painful. Kindly reverse the charges.
emailID: [protected]@gmail.com...

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ICICI Team,

I am writing for reversing the dp charges which you have charged.
How can u deduct dp charges? How can you open demat account without informing the customer?

I had no idea of demat account and how to use them, how you guys open and active the the account and deducted the charges form saving account without any intention of account holder? And now you are charging 757.17rs. on 25.12.2024 Even...

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Address: ICICI Bank, Syno 103/3, CCH7+C9M, Near, Road, Nellikeri, Kumta, Karnataka 581343

Hi there

I am writing to bring to your immediate attention a critical issue regarding my gold loan account number :[protected]. My loan became overdue, and an amount of approximately ₹2 lakh was deducted from my savings account. Following this, my account was closed. Although I was out of the country and lost track of the loan, I have consistently paid the late fees, penalties, and other charges. Despite this, the bank has...

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I had received a fraud transaction on OCT 1st 2024 and have disputed with the bank and received an email today after 60 days that amount has been reversed but when I called the bank to confirm they are saying it is rejected without a clear explanation why. I was not informed that the Service request (SR[protected]) has been closed and am still not clear on the status. I called customer care and they said they will transfer the call to customer...

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Address: Ghatkopar East, Pant nagar branch

COMPLAINT AGAINST MR.NITIN BETKAR AND VISHAL PAWALE

Dear Authority,
It gives me extreme disappointing to highlight the behaviour of Mr.Vishal Pawale, who is a disgusting employee, who never answered my calls and when answered, was extremely rude and arrogant.
With no service and cooperation, Vishal Pawale was unprofessional and ill-mannered.
Please find the attached screenshot of the call history the number...

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Address: Bangalore

On 24th Oct, I had deposited xxxx cash using the cdm machine at the ICIC xxx branch. I was mentioned no charges if I deposit the stated amount. So, I proceeded to deposit the said amount. At this month end when I was checking my statement, I found a charge of around 2, 864 INR was debited from my account.
I contacted ICICI customer care and was informed about the cash deposit charges.
Firstly, I would like to understand why...

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Address: Baner, Pune

There was a deduction from my ICICI Salary account with transaction remarks saying 'EBA/PUR_EPRIME999/20241118' and the amount is Rs.1178/- which is a high amount for me, and I should be informed before deduction of same amount. I was never informed if that is a huge brokerage cost that I have to pay as brokerage for demate A/C. And also I never given my consent for opening of the demant account through my salary account.
br...

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Address: Vasai, palghar-401202

My ICICI bank account is freeze and when I visit the ICICI bank branch they not find the reason why my account is freeze they say visit base branch which 1200 km far from my location, my 4500 is stuck in my account please transfer my money to another account...

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Address: Gurugram

On November 5, 2024, I registered my HDFC Bank account with ICICI iMobile Pay for UPI transactions. However, due to issues with the user interface and other problems, I have decided to deregister my HDFC Bank account from the app. Unfortunately, I have found that the iMobile Pay app does not provide an option to deregister my account. Additionally, the customer care number provided has been unable to assist me in resolving this issue.br...

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I am writing to raise a formal complaint on ICICIBANK regarding an issue I have been facing while trying to transfer funds to a school trust account. Despite multiple attempts, I am consistently receiving the following error message:
"Transaction declined due to security reasons. Please contact the bank or customer service."
Its a old account as a payee, and the transaction has been continuously declined. I have already...

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