Bata India Complaints & Reviews

I had purchased Dr. Schols sandals from bata from kolkata at espland branch near grand hotel. I replaced because it stiches were opened in a week. So i went for replacement of my sandals. The behaviour of staff and the person sitting in the cash counter was so verse with me and they dont even give me my size of sandals in time. They waste one and half hour time. They dont even talk to me properly and they serve other customers and they are not listening to me. This type of behaviour with their customers are ridiculous. I am very much unsatisfied with their service. I have purchased the sandals of Rs 2000 but they behave as if i am buying the goods at free of cost.

I have been to Bata showroom near vani nagar malkajgiri today and have been ill-treated at the showroom, the people there does not have any due respect to they customers.The very moment i went in the concerned person at the billing counter was already having an argument with one of the customer regarding the service. i thought it was just a misunderstanding however i had the same experience they were not concerned about the customers and when we questioned they inturn started blaming us and did not even accept they mistake in spite of having the stock they ignored to show.

I went to your myosre bata show room in saiyaji rao road main bata showroom, we ask velcorn school shoe he give one pair of my first son & and anothter one set we ask they give next he give singal bill we ask they school claim bill pl.give separate bill they say cashier want to canelled or not they tell why you not tell frist we tell ok we not tell frist because we want seperate bill he tell 5time he tell same word no why you not tell frist then we ask only you give separet bill or tell whats your result they say no we not give shoe we cancelle it this are all 14/06/2014 afternoon 12.45 to 1.00pm we ask call manager we talk with your manager he say no our manager is not available

I have purchased a hsh poppies shoes worth rs 3499/ on 21.2.2014 from banglore. With in s month the stiching are open. I am staying at jagdalpur. Dist bastar chattisgarh. What can i will do now. The shop keepar told at the time of purchase guarranty for one year bt with in two month the stiching of the shoe open. Please advise me as early as possiable.. Here at jagdalpur there is bata show room where ican lodge complaint. My mob no is [protected] & email id is [protected]@ rediffmail.com. Please reply soon.

Prafulla panigrahi

i have purchased mocassino shoes worth Rs 1399 at bata show room -malkajgiri, hyderabad. with in 6 months the sole and te upper leather are torn apart. i wwent to your show room, the manager was very rude and said that we cant do anything now. further to state that he said me to give complaint . its very unfortunate that we r purchasing high cost h shoes from bata brand and manager/sales people r just 2 rude. further no after sales service. is this the way bata is branded?

lajpat nagar branch near mandir before market new delhi i bought sleepers for my daughter on 10/6/14 for rs 499 as i got outside the showroom suddenly my daughter says me to re correct the size of sleeper, as it was packed i go inside again and ask manager to correct the size.he argued me for un justified reason and tore off my cash bill and says do what u want i dont know whether this is your policy for not correcting size or you had given the authority to mis behave with customers u can check this in cctv

I bought a industrial endura for rs1600 on 7/06/2014 from bata showroom in benachiti bazar of duragapur west bengal, within two days bottom got burnt while working. when i went to show room with the shoe the manager was not available they made me shutlle for two times while i called for asking about the manager the sales person talked inappriotely with bad and told they wont entertain any changes. is this way to behave with the customer.

I bought bata slipper article no[protected] RS-249 from bata shoe store tatkia chand shah market, jodhpur between 15-18may we have lost invoise now slipeer get cut so please help me to replace my slipper i also sent the photo We request you to sent the bill or whatever so that we can replace We are going outside for a trip On 5 may so please reply soon

my details as under

NARAYAN LAL RATHI
303 A Gandhi Tower 2nd Floor
Inside Jalori Bari, Opp. M.G.Hospital, Jodhpur
email : [protected]@yahoo.co.in

On 03 May 2014 (Saturday), I purchased . One pair comfit Sandal (Rs. 1, 499/-) Total Bill Amount : Rs. 4, 997/- from BATA Shoe Store, 35, Pratap Nagar, Mayur Vihar, New Delhi vide Cash Memo No. 03-05-14/1/0101. One Sandal had a twisted base i.e. a manufacturing defect making ankle protruding out. Same was shown to Salesman and Store manager very next day. Both accepted defect but did not provided any replacement or refund. Then Customer Care No.[protected] and customer service email were approached Complaint No. 209084 dated 17/05/2014, 24/05/2014, 28/05/2014 & Complaint No. 214634 dated 30 May 2014 and email dated 17/05/2014, 27/05/2014 & 30/05/2014. However till today no feedback, no call back, no e-mail, no home delivery, no replacement, no refund and finally no action by Bata Customer Service department despite 6 personal visits to store, 5 calls to store manager, 3 calls on bata customer care no. and 3 email to Bata customer service. This is the mechanism for grievances readdressal by BATA customer services department. Thanks for breaking the facade and bringing out in open the actual state of affair at such a big and old trusted brand by its modern management.

Dear Sir/Mam. I Have registered this complaint before 4 month. Complaint Regarding My Shoe & Store manager Mr.Sunil Kumahr Behavior Sanjay Kaushik to: Customer.Escalation [protected]:27 AM Dear, This Complaint Regarding My Shoe & Store manager Mr.Sunil Kumahr Behavior This is a complaint for the store manager Mr. Sunil Kumar of store at following address : 1, D - 4, Connaught Place (CP), Central Delhi, Delhi, India I had purchased shoe model number rtl no. 8189093 (Rs.2.299/-) for this store on 6th Jun 2013. I also have Statement of my Credit Card showing the transaction. I had visited the store today at 10:50 am to complain about this shoe as it has started developing cracks and shoe has now become in non wearable condition. The store manager was really rude. In front of my office colleagues he insulted me. He mentioned rudely that it is 2 months guarantee and beyond that it is no responsibility of his. Its ok I understand it but then there is a polite way to explain, secondly at least listen to the customer, it is absolutely rude to not to listen to the customer. I then mentioned to him that what he means is that he will now not take any responsibility upon which he replied, that he had taken a samung phone for Rs. 30, 000-/- and the next day it started malfunctioning and the company did not do anything about it and what I am talking about it is a shoe for only Rs.2, 299/-. He made me feel so short as a customer in front of my office colleague, the customers present in the store, the entire Bata Staff, all were looking at me. This is really insulting. I also have a strong objection on the quality of your product. I have been wearing Bata products right from my childhood. Always satisfied but this time it is so poor quality. Come on a shoe can't start developing crack in just 6 months time, neither I am a school going child nor an athlete. And this is how you have hurt my sentiments. I have been emotional with you as my childhood brand, but today you gave me such unacceptable response. So this is how you will treat your customers who are their with you since childhood? Warm regards Sanjay Kaushik Phone: +[protected] Mobile: +91-[protected] Warm regards Sanjay Kaushik

Dear Team, I have bought one pair of shoe from your MGF mall showroom gurgaon, paying 1999.00, but I found that shoe on my left leg is fitting well but on my right leg it still very tight and creating hell lot of pain, I am really disappointed with this kind of manufacturing defect, please help to resolve this issue, it just a week now of my purchase. Contact me-[protected]

From,
Remesh P R
kambapurayil veedu, naduvilachery, karuva,
kanjavely p.o, kollam (district), kerala (state)
pin :- 691602

To,
Bata india
at loc.
Respected Sir,

Iam a consumer of your product and fully trusted its quality and assurance given by the company every time is beyond the doubt as well as the quality of the product is very durable and comfortable . But I can't believe one of the product, leather shoe mocassino 9" worth of Rs.1399( one thousand and three hundred ninety nine) was brought on 2011 from one of the outlet of bata showroom at muzaffarpur (Bihar), sole of the same removed off as in the powdered foam . Since the product was durable and very comfortable especially the sole lightweight and smooth when using regularly for 2 years and more . after a gap of hardly 09 months later ( during this time not used the article due to detached from home in connection with my profession ) I saw when I wear the shoe, sole of the leather shoe continuously removed off part by part when in contact with the surface, physically checked then found and felt the sole is peeled off and became very soft in nature even as a finger press in any part of the sole resulting the removal of the sole part . This is the realty and never be a lies . Later I approached one of the bata outlet in my town kollam (kerala) and enquire to replace the sole on rate basis but they refused having not the availability of bata original sole in the outlet . the same remarks received from another bata outlet nearby . since i brought the commodity due to its style and durability and comforts, i desire to replace the damaged sole in payment basis by buying the original sole of the bata for the commodity ( ie. mocassino 9" leather shoe).
!) so my kind request is please enable me bata company sole on payment basis ( iam willing to pay the worth of the sole, but i want the original sole of the bata company for the same ) any way mode of payment and availabilty of the product (sole) may be arranged by taking this issue as prior consideration of the customer and hoping you that surely the company will be assured and solved my complaints in a good faith .
i shall be ever thankful to you for a favourable action on this issue

thanking you.
yours faithfully
Remesh p.r

I ordered a pair of shoes from Bata online store size 7 worth Rs 1500/-. I registered a complaint number: 206482 and requested customer care executive that i need one small size, he assured me too that wait for 5 days till that product size:6 of that model reaches your nearest Bata store. As he said i got the mail i went to the Bata store Sec-9 Panchkula that was mentioned in mail. As i was supposed to get small size of same model but the size was not available there... Look i am very much annoyed with this service and now they are asking to take some other model. I don't like variety of shoes you are delivering in Chandigarh, Panchkula region. So, I want the 6 number of same model. As in terms and conditions it is mentioned that replacement can be done. But they are just ignoring and not offering any service.

We purchased a ladies chappal on 09/05/14 from Bata Shoe Stores, Hatibagan, Kolkata. At that time, there was no discount offer or "sale" going on for any of the items at the store. The chappal doesn't fit well and I need a bigger size of the chappal. But at Hatibagan Bata, they are telling me that it can't be exchanged (reason being, it was a discounted item previously during April 2014 when SALE was going on and now, even when the SALE has ended, the computer was not updated of the status of the item, and accordingly, their computer was considering it as a discounted item). Why should we suffer for their technical fault? And no one at the store had intimated us during purchase that it was a discounted item and that it could not be exchanged, the general rule in Bata being, unused goods can be exchanged within due time. Is this how Bata clears it's stocks, deceiving customers? In the process however, it is also clearing it's own hard earned reputation along with it's old stocks, which is sure to cost Bata heavily in thje long run... R Gupta Mobile: [protected]

sir im a regular visitor at your bata store located at city centre siliguri matigara-734010. Even i own a store at city centre. Actually i had bought one ladies sandal which turned out to be defective. I went to the store but since i was not carrying the bill i was turned back and the second time i was told the manger was out for lunch.. At last they agreed to change the sandals in a very shrude and unpleasant manner. I had a heated arguement with the manager his name is mr. NIRANJAN BANGARI. He was acting in the same manner as people behave in government offices. And also even i noticed one foreigner was also complaining saying no one was interested in attending him. \\plus there are many issues . /Thank you regards mukesh [protected]

I purchased a pair of bata shoes worth Rs 1999/- on Dec 8 2013. After 4 months i noticed my right shoe sole is broken and left shoe sole got cracked. When both the shoes got the problem i feel the problem is with poor quality of shoes. On bill i found warranty period is only for 2 months for model no: 8256086 and cash memo no: 08-12-13/1/0141. Can you please consider this complaint and take the further action required.

Why Bata stores charge extra 1 rupee even if the product is of 249. By card they accept 249, but when cash paid the person at counter said no change is available. Isn't this unethical. I have faced this in chandigarh sector 22 store whenever i visit the store. That's very bad on part of bata. This is begging. Regards, Subeer Kumar + 91 [protected]

I am writing this email to inform you that I was wearing formal Bata shoes from last 2 year and didn't find any complaint about this but this time I was shocked with shoes which doesn't match with the standard of the such brand name. This is how that I purchased shoe from Karol Bagh outlet three months back and after wearing two months its sole pasting get torn off and detached from the shoe. I was surprised after buying a shoes from such company facing such a type of problem and dealers also not cooperating in the problem. I have complaint for it to the concerned dealer at - Opposite Gaffar Market, Ajmal Khan Road, Karol Bagh, Delhi - 110005. I request the concerned authorities of the Company to take some suitable action to cure default. Waiting for a immediate & a positive response. Aman Jindal M no.[protected] New Delhi

On 12.04.14 i purchase a foot wear on discount rate vide cash memo no 276. But due to some reason i want to exchange the same and today on 13.04.14 i went to the same store at Ganesguri, Guwahati, Assam.(Shop no-299). But they are not ready to exchange the item, mentioning that discount sale is not allowed to exchange. But same thing is not mention in cash memo neither it was told while purchase made. Please help so that i can exchange my item. Regards- Kaushik Saikia. Guwahati. Mobile no-[protected]

I am Mathew varghese, I am your customer since last 7yrs.I bought a shoe from your bata shop, two months back.sole of my shoe is poor quality, and it detached.article no;851-6426 0596-8/13 and the size 7 also the MRP;1199.95...My nearest bata showroom is in Pathanamthitta dist, Thiruvalla deepa tower bata, M.C road.Hope you ill do as needful on my complaint. Thank you