[Resolved] Berger Paints — Product /service

Jayan VK

Jan 26, 2021

Address: JAYAN. VK customer id: LD-1704-012834 Karthikappally, Alappuzha, Kerala -690516 ph:9605720058, 9747864156

From
JAYAN. VK
customer id: LD[protected]
Karthikappally,
Alappuzha,
KERALA -690516

ph:[protected], [protected]

My newly built home painting was done by Berger in June, 2017 and the condition of the exterior and interior got worsened after around 1 year and I had complained about this to the Berger representative in April 2019 and no action was taken then.
After repeated complaints to him and Berger customer team, their repr Mr Shihab and painting contractor Mr. Baiju visited in JULY 2019...and nothing has happened until today.

The compound wall is totally affected by the weather, bubbles are seen all over the area and formation of fungi and the white color of the wall became dark green, and in some areas the paint are totally washed away in the rain.
I have already reported this to Berger Repr. Mr Shihab and the contractor Mr Baiju and then contacted the customer care but, no response from their side yet.

Contrary to Berger claims in the advertisements the walls are completely devastated, and really in pathetic condition worse than the job done by a local painter with low quality paint.
I'm getting enormous pressure from my family and neighbors to repaint it soon.

Please clarify whether Berger company provides any guarantee for their product /service, or whether your responsibility completes once the job got completed... !!

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Feb 11, 2021

Complaint marked as Resolved

Berger rep. visited our home and at last agreed to supply only the paint for rectifying the problems raised by us and reluctant to do the painting job. As per berger representative the labor charges for doing the job need to be paid by us, as we have already paid the charges for the paint material and service in 2017 and not ready to pay it again. NOT RESOLVED...!!!

Berger Paints customer support has been notified about the posted complaint.

Feb 09, 2021

Updated by Jayan VK Berger rep. visited our home and at last agreed to supply only the paint for rectifying the problems raised by us and reluctant to do the painting job.
As per berger representative the labor charges for doing the job need to be paid by us, as we have already paid the charges for the paint material and service in 2017 and not ready to pay it again.