| Address: Mumbai City, Maharashtra |
| Website: www.bestdealtv.in |
We liked the assorted lister led bulbs set of 12 nos. And ordered thru on line thru “best deal tv” website on 22/02/16, vide their order no. 1118173 on cod basis.
After 22nd feb, there was no sms/ e-mail order confirmation from best dealtv for many days, we started talking to customer care on phone. After several calls, they arranged dispatch of the assorted led bulbs.
On 1st march, 16, the box was delivered to us by gati courier, received by a lady in the house. She paid rs. 1000/-cash as it was on cod basis and kept the box un-opened.
On my return from office in the evening, i saw the box. To my utter shock and surprise, the box was cut open from the top and transparent tape pasted on it. I immediately suspected the box was tampered and something fraud has happened.
I opened the box and was shocked to see that all the bulbs were replaced with local broken bulbs / brands changed. We immediately called best deal tv at[protected] and informed about the situation. They advised us to take pictures of the replaced bulbs, covers, & to send back the box with led bulbs to them and that they shall replace the bulbs, but refused for refund of rs. 1000/-.
On 2nd march, packed the box in as it is condition and sent the courier back to best deal tv by paying courier charges rs. 225/- to gati courier. As per them, gati courier charges was also refundable. (Total cost involved in this order is rs. 1000 + rs. 225/-).
Then we again informed best deal tv at[protected] that we have handed over the packet to gati courier vide their docket #[protected] dated 02/03/16 and requested to replace the led bulbs on priority.
To our one more shock, now these people are not picking up our calls / disconnecting our calls and ignoring us totally. They are not replying to any of our mails as well. Now do not have neither the product nor the payment refund of rs. 1225/-.
We are service class people and rs. 1000/- is a big money for us.
We seek your intervention in this case and request you to kindly arrange refund of rs. 1225/- at the earliest.
Regards,
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