Bewakoof.com — Refund Money

Website: Bewakoof.care

I ordered a tshirt and i have paid for it by online banking next i recieved my tshirt and it was over sized so i i decided to return it i returned it and the amount 499 added to my wallet on bewakoof so i decided to mail bewakoof and i did it i said can you please transfer my wallet balance to my bank account they said yes they told me it will take some days 5 to 6 days i waited the amount was not credited to my account and i again mailed bewakoof they did the same and same . I waited and for 1 month now i am tired of texting and mailing you guys this is how you do with a customer i rated bewakoof for 5 star but i am feeling now i did wrong everytime they are sending me the same and same answer that it will be transferred within 5 days but its not happening if you can help me please do something about this i cant loose 499 ..