Beyoung — I have not received my refund.

I have returned the order as the size was quite large and product quality was poor. When I try return from app. I start help chat Then one girl called me saying I am calling from beyoung.You want to return the product. I said yes.Then she said okay we have initiated the return request.
Then they received the product but didn't initiated the return amount. They are also not picking the call not responding on app.