Bharat Matrimony — They're running a scam

I am an NRI and jointed this portal a few months back with "basic package". Withing a few weeks I was flooded with fake profiles, which in this day of social media is understandable as anyone is allowed to create a profile on this website with fake credentials. Therefore a few months later I upgraded to "Premium" package which promises verified profiles only.
To my surprise, I encountered at least 2-3 profiles who had their Government ID verified on this profile but turned out to be fake. This seems to be an organized criminal enterprise because the person actually created a paid WhatsApp account, which by the way allows you to change your location to any country. It was there pathetic grammar and few other things that gave them away. When i complained about this profile with BM customer care, they simply disabled that account without explaining to me how that profile had its government ID verified !
I am concerned that this marriage portal is running a criminal honey trap enterprise to scam the young, hopeful population of our country and someone need to put an end of these Basterds.
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Bharat Matrimony customer support has been notified about the posted complaint.
Aug 18, 2024
Updated by Prashkd
Since uploading this complaint, the company is now resorting to more vicious tactics to put me down. Despite the fact that I am still a paid premium member, they've blocked me from uploading any photos or making any changes to my profile. I suspect that they've also shadow banned my profile as "profile visitors" have suddenly dropped to zero.

Is there any legal institute in India who'd be willing to take legal action against these crooks?
 
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