Bharat Matrimony — We did not get our wedding album

Address: pPULLATTU, KURAVILANGADU P.O, KOTTAYAM DISTRICT, KERALA-686633

Dear sir,
I am Josin P Jose, writing to convey the need of our wedding album. My marriage was in the year 2018, and till now we did not receive our wedding album due to the irresponsibility of Kerala matrimony staff members.
We had arranged everything (food and accomodation) for the staff who were sent by Kerala matrimony office. However, they were very late (they reached 20 minutes before) for the photoshoot on the wedding day at bride's house.
We contacted in given number, but the person gave us another number and said to call them, we called them as per the instruction and they said that they will issue our album within one month as we are working outside. Unfortunately we did not receive it. Again we contacted them and the same replay they had given us and also they gave us a total 5 person's contact number for the clarification.

I am sorry to tell you that our post wedding shoot was also not taken. We tried to contact them for so many times, but they did not give a proper answer. and after 6 or 7 months we were instructed to submit all selected photos for issuing the album and we did so. however, it got delayed again and again. We did contact them frequently and then they said to pay balance money of 24000/- RS (Groom + Bride). (we have all call records if you want the proof).
Now I am telling you sir, we are ready with the due amount in our hand and please do the needful on this matter as we are really sad and unsatisfied with their response, which would be beneficial for us.
Your involvement would be appreciated..

WEDDING DATE - 17.05.2018
ENGAGEMENT DATE - 12.05.2018
GROOM- JOSIN P JOSE
BRIDE- ANU JOY
ID No- JOSIN P JOSE - KL[protected]
ID No- ANU JOY - KL[protected]

JOSI P JOSE
MOB- [protected], [protected]
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Bharat Matrimony customer support has been notified about the posted complaint.
 
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