Address: CHENAKOTTU HOUSE, THIRUVANIYOOR PO, Ernakulam, Kerala |
Sub: Replacement of deteriorated lpg gas cylinder supplied by Vyrelil Gas agency, Tripunithura Ernakulam dist
Ref: Consumer connection no:V-18438, the photographs attached
The agency supplied a cylinder on 30.03.2019 which was not suitable to the regulator. When I complained to the agency a technican arrived and replaced the washer and connected to the stove. The stove was used for 10 minutes. Later after three hours the kitchen was filled with gas. When I inspected the cylinder, I noticed that fumes are arising from the cracked surface of cylinder. Marks of liquid found on the surface. The whole cylinder was damaged with rust. cracks were all over the body. When I applied soap solution, bubbles were broken. I detached the cylinder and kept it outside. After two weeks when I complained the agency, they agreed to replace the cylinder. But an expert technician (Mr. Sanush) arrived and inspected the cylinder and applied soap solution and stated that the cylinder is alright. He disagreed to check the cylinder by connecting to the stove. I told him about the label on the cylinder (B 19) which was exhausted during the second quarter. He argued that the agency supplied it in correct time and it is our mistake to use the cylinder by date. Even though he agreed that the cylinder was expired he cannot recommend for change of cylinder. I told him that the cylinder was used only for 10 minutes but now cylinder shows half of the weight. I express my fear to use a deteriorated cylinder, the expert suggested for making complaint to the company. I am forwarding the photographs of the cylinder. I humbly request you to take action against these types of EXPERTS and negligence of the agency. Submitting the facts before you to replace the cylinder at the earliest.
Yours faithfully,
CP JOSEPH, [protected]@gmail.com, ph :[protected]
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