[Resolved]  Bharti Airtel — Bharti Airtel only exploits, trouble consumers

Address: Mumbai City, Maharashtra, 400007

I am representing my issue since more then a month, but no satisfactory response from Airtel, Ministry of Tele communication & Telephone Regulatory Authority of India. I am legal immigrant o[censored]S, left India on January 18, 2016. I have Airtel simcard, I am only using what app through wi fi, even then Airtel had charged me for incoming /outgoing calls. [2] Airtel had activated International roaming facility since i had pre paid plan, but how Int Roaming gets activated only for pre paid plan not for post paid, 7 how Airtel can charge when consumer is still at Indian Int Airport.
I met some Indian who often visits foreign countries, they too have similar complaints, Airtel activates int
Roaming facility, charge consumer even though consumer is at Int Airport, or has landed in in India
It is shocking Regulator do not take effective action.This issue related to mobile no-[protected]. I received many calls even at midnight, though i was not entitled to pay any charge since using what app through wi fi, once while picking up handset at midnight, handset fell down, from portion damaged, display went off. I have demanded new handset, no money .But Airtel lacks
Business ethics, customer service
I am awaiting response from Ministry & Trai, then shall take up legal action
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Apr 4, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 2 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Mar 04, 2017
Airtel Customer Care's response
Dear Vaishnav,

This is with reference to your post dated 2 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
 
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