[Resolved]  Bharti Axa — Incorrect premium deduction

Address: Bangalore, Karnataka, 560037

Website: www.bharti-axagi.co.in

Hi Team, I have taken insurance policy from AXA (policy # [protected] & [protected]), the premium paid for these two policy are Rs. 2500.02 & Rs.494.00 In Dec 2015 AXA deducted Rs.3583.67 instead of Rs.2994.02 from my HDFC bank on 05/Dec/2015 because of which my account went into minus balance. I spoke to AXA customer care team was informed that it was due to some technical issues however it did not stop at this AXA recredited this money back on 05/Dec/2015 and once again charged my account on Rs.2, 006.23 on 09/Dec/2015 For no fault of mine AXA charged me a fine of Rs.400.75 on 15/Dec/2015. On 18/Dec/2015 I had a discussion with the AXA team and was given same reason that it was technical issue which was a lame excuse because the system can’t fault more than once 18/Dec/2015 - They charged my account twice with Rs.493.79 and recredited back because of which my HDFC a/c went into negative balance again 01/Jan/2016- AXA with my permission charged my account Rs.642.89 and charged another Rs.215.86 on 04/Jan/2016 AXA has misused the ECS facility by charging premium which is more than the authorized amount resulting in negative balance. I spoke to HDFC bank and they informed me that this will impact my CBIL ratings. I want AXA to compensate me for the mess they have created and also compensate the monetary loss and send a letter to me and HDFC Bank that it was mistake from AXA's end which resulted in negative balance